Food Service Cashier

Department: Food Services

Classification: Staff

Exemption Status: Non-exempt

Reports To: Refer to Org-Chart

Pay Grade: $13.65 per hour

Location: All GLC Properties

Position Summary — The Food Services Cashier works directly with the line cooks, maintains interpersonal and external guests service to ensure complete satisfaction.

Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation.

• Maintains knowledge of all operations and department policies and procedures.

• Serves, stock, clean and follow-up with customers to ensure they are enjoying themselves, corrects any problems.

• Ensures proper food safety and sanitation standards/ensuring all health and safety compliance, including maintaining a safe working area.

• Replenishes food items and ensure product is stocked to appropriate par levels.

• Properly stores food by adhering to food safety policies and procedures.

• Maintains, help set up work station, prep table, service counter, hot well, steam table, and hot box.

• Ensures consistent excellent customer service and positive attitude toward guest, clients, and co-workers.

• Complete proper money exchange with customers, consistent with policies of the Food and Beverage Department.

• Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs.

• Fills in as needed to ensure the smooth and efficient operation of the department by assisting co-workers, supervisor, and manager as requested.

Qualifications

• High School diploma or G.E.D. or at least one (1) year of POS and cash handling experience required. Customer service experience required.

• Previous casino experience preferred.

Knowledge, Skills, and Abilities

• Ability to work well under pressure and time.

• Ability to multitask and work as part of the team.

• Ability to communicate clearly’ ability to read, comprehend and interpret written and oral instructions.

• Knowledge of proper food holding and refrigeration temperature control points.

• Knowledge of kitchen equipment and food safety requirements.

• Ability to count back change accurately and efficiently.

Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a preemployment drug screening prior to beginning employment. Must be at least 18 years of age. Required to obtain and maintain food safety training certification.

Physical Requirements — Must be able to lift up to 35lbs; climb, bend, or kneel for extended periods. Must be able to work in hot, humid and loud environment for entire shifts. Must be able to work in areas that exceeds 100 degrees

Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.

Special Working Conditions — This position requires the flexibility to work any shift, including weekends and holidays. Must be able to work under pressure.

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.

Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.

Grand Lake Casino reserves the right to amend this job description.