Event Solutions Coordinator

About the Team

At Disney, we‘re storytellers. We make the impossible possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Job Description

We are seeking an Event Solutions Coordinator to join the Event Solutions team! In this role, you will collaborate with Disney Destinations, Sales, and Marketing teams at Walt Disney World, Disneyland, Disney Cruise Line, and Aulani, A Disney Resort & Spa to fulfill reservations for events that showcase the Disney Brand, our unique and innovative experiences, products, and services. You will support events for key partners including Public Relations, Sales, Merchandise, Disney Institute, and Contest Winners by providing outstanding “one-stop” service for their attendees. The Event Solutions Coordinator supports the Event Manager by performing a variety of tasks related to planning and logistics or servicing reservations for individual clients/guests. You will work with our team to achieve overall objectives as well as have individual projects.

You will report to the Group Event Systems Manager.

This position is located in Lake Buena Vista, FL.

What You Will Do

• Actively review all project timelines to ensure that the overall event objectives are met.
• Own the end-to-end registration process including creating and updating guest profiles in the Guest Service Suite system, monitoring RSVP reports, and booking travel arrangements and resort reservations.
• Provide internal communication items such as meeting minutes, event updates and overviews, action plans, budgets, timelines, merchandise counts, executive summaries, demographic reports, Standard Operating Guide (SOG), training materials, etc.
• Prepare and distribute event communication pieces including Save the Dates, Invitations, Resort/Travel Confirmations, Welcome Packages, name badges, amenities, etc.
• Abide by all guidelines and complete all steps related to asset receipt, distribution, reconciliation, and return.
• Provide Guest assistance via phone and email, across multiple incoming phone lines and mailboxes.
• Coordinate Event Hospitality Desk and on-site check-in locations.
• Process and post guest and voucher payments, monitor balances and build guest invoices, create usage fee reports, track partner billing information, create final event revenue reports, and conduct monthly reconciliation across all accounts.
• Input and process credit cards for merchandise transactions and confirm payment receipts.
• Order updates for returned or canceled items.
• Order & distribute ticket media and parking passes.

Required Qualifications & Skills

• Experience supporting the planning, coordination, and execution of meetings, events, conferences, or large-scale operational initiatives with cross-functional partners.
• Demonstrated experience managing multiple concurrent projects, deadlines, and competing priorities in a fast-paced operational or hospitality environment.
• Expertise in providing exceptional guest, client, customer, or stakeholder service with a focus on quality, responsiveness, and relationship management.
• Background in supporting large-scale events or operational initiatives in partnership with event managers, project managers, or cross-functional leadership teams.
• Demonstrated experience coordinating logistics, maintaining detailed project documentation, and managing multiple priorities with strong attention to detail.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on business and event needs.
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint, with experience creating reports and project documentation.
• Experience handling confidential, proprietary, or sensitive business information while maintaining discretion and professionalism.
• 1+ years of experience in hospitality, tourism, entertainment, events, guest services, or a related customer-focused industry.

Preferred Qualifications

• Proficiency in Disney Systems experience (Guest Service Suite, Dreams, Lilo, Travel Box, Concur, EventsWithDisney, Knowledge, Siebel) preferred.
• Bachelor's Degree or related experience in Event Planning.

Education

High School Diploma or equivalent

The hiring range for this position in Orlando, Florida, is $22.10 - $27.65 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.