Sales Support Specialist

Full-Time | Non-Exempt

About ADU

Since 1982, Appliance Distributors Unlimited (ADU) has been the Mid-Atlantic's trusted source for premium kitchen and laundry appliances. We partner with custom home builders, kitchen designers, remodelers, and homeowners to provide expert guidance and exceptional customer service.

Appliance Distributors Unlimited has 9 well-appointed showrooms across Maryland, Virginia, Pennsylvania, and Delaware, allowing clients excellent visual options to select and compare many brands and styles of appliances.

We're looking for a customer-focused Sales Support Specialist passionate about delivering an exceptional client experience. In this role, you'll partner closely with the Client Account Managers to guide customers through every stage of their purchasing journey. From the initial order to final project completion. You'll serve as a key point of contact, ensuring customers receive proactive communication, accurate information, and seamless support throughout the process.

Success in this role comes from building strong customer relationships, anticipating needs, coordinating with internal teams, and resolving issues quickly to ensure every project is completed smoothly. You'll play an important role in delivering a customer experience, helping our sales team provide outstanding service.

Join a collaborative team where your work directly impacts the customer experience, supports a high-performing sales team, and plays a vital role in every project's success!

What You'll Do

• Review sales orders for completeness and accuracy.
• Verify required documentation and communicate missing information to the Client Account Manager.
• Contact customers regarding project timelines, delivery dates, and scheduling.
• Perform two-week delivery confirmation calls.
• Monitor and communicate appliance lead times.
• Provide exceptional customer service before, during, and after the sale.
• Initiate warranty and service requests and assist with issue resolution.
• Manage client expectations through timely communication and proactive follow-up.
• Greet and assist showroom visitors and direct them to the appropriate sales representative.
• Assist with purchasing activities and delivery/install scheduling.
• Maintain accurate customer records and documentation.
• Complete required training, develop product knowledge, and follow company policies and procedures.
• Perform other duties as assigned to support the sales team and showroom operations.

Qualifications & Competencies

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong attention to detail with excellent organizational, time management, and follow-through skills.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Ability to interact professionally with builders, contractors, clients, and team members at all levels.
• Proficiency in Microsoft Outlook, Word, Excel, email, and internet-based applications.
• Ability to learn and effectively use ERP, CRM, and other business software.
• Positive attitude with the ability to work independently and as part of a collaborative team.
• Committed to exceeding customer expectations through exceptional service.

Preferred Qualifications

• Experience in appliance sales, luxury retail, construction, home improvement, interior design, or a showroom environment.
• Experience with ERP, CRM, or order management software.

Why Join ADU?

For over 40 years, ADU has been a trusted leader in premium luxury appliances throughout the Mid-Atlantic. We invest in our people by fostering a collaborative culture, encouraging professional growth, and empowering every team member to make a meaningful impact on our customers and our success.

Benefits

• Medical, Dental, and Vision Insurance (eligible after 60 days)
• 401(k) with company matching up to 4% after six months of full-time employment
• Paid Time Off (PTO)
• Paid Holidays
• Employee Referral Program
• Mileage Reimbursement

Schedule

Monday-Friday
8:30 AM – 5:00 PM

Pay

Starting at $18.00 per hour ($37,440 annually)

Work Location

In-person (On-site)

Occasional travel for company meetings, training, events, or showroom support may be required.

Required Qualifications

• High school diploma or GED required.
• Previous experience in customer service, administrative support, sales support, or a related role.
• Sales experience preferred or the ability to support a sales-driven environment.
• Strong computer proficiency, including Microsoft Office (Outlook, Word, and Excel).
• Excellent organizational, time management, and multitasking skills.
• Strong verbal and written communication skills.
• Ability to provide exceptional customer service while managing multiple priorities in a fast-paced environment.