About Zūm:

What You'll Do:

What You Bring To Zūm:

• 3+ years of experience in collections, accounts receivable, or billing operations — prior experience working with government entities, public agencies, or school districts is a meaningful differentiator
• A demonstrated track record of measurably reducing AR aging and improving collections rates through the consistent application of structured outreach processes and escalation frameworks
• Experience managing a diverse portfolio of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities — including clients with complex internal approval and payment authorization processes
• Excellent written and verbal communication skills — the ability to follow up on past-due balances in a manner that is professional, firm, and relationship-preserving
• Working proficiency in NetSuite or a comparable enterprise ERP — including AR reporting, invoice history review, open item management, and payment application tracking
• Exceptional organizational discipline and attention to detail — the ability to manage a large volume of open items simultaneously without allowing anything to age unacknowledged
• The ability to document a billing dispute thoroughly and accurately, providing the leadership with a complete, well-organized intake package that enables efficient investigation and resolution

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.