WORK LOCATION DETAILS

Work Location: Home Office – 9000 Cypress Waters Blvd, Coppell, TX

Work Schedule: Onsite

• Onsite: Monday-Friday
  

JOB SUMMARY

The Corporate Reception & LP Support Coordinator serves as the first point of contact for the corporate office, creating a professional, welcoming, and secure environment for Team Members, visitors, and vendors. This role is primarily responsible for front desk operations while providing administrative and operational support to the Loss Prevention team. The ideal candidate enjoys working with people, maintains strong situational awareness, and has an interest in security and business operations. Success in this role requires strong interpersonal skills, sound judgment, attention to detail, and comfort with everyday business technology.

ESSENTIAL FUNCTIONS

Front Desk & Office Support (Primary):

• Greet Team Members, visitors and vendors in a professional, engaging and welcoming manner.

• Answer, screen and route incoming calls.

• Manage incoming and outgoing mail, deliveries, and visitor logs.

• Issue visitor badges and support visitor management processes.

• Maintain an organized and professional reception area.

• Provide administrative support, including data entry, scheduling, and document management.

• Assist with meeting coordination, conference room setup, and office-related activities.
  

Loss Prevention & Security Support (Secondary):

• Monitor security cameras as needed and report unusual or suspicious activity.

• Assist with video review, evidence collection, and documentation as directed.

• Support incident tracking and recordkeeping.

• Help maintain visitor management, access control, and security procedures.

• Escalate security concerns in a timely and appropriate manner.
  

Team & Operational Support:

• Partner with Facilities, Human Resources, and Loss Prevention teams to support day-to-day operations.

• Communicate and interact professionally and effectively with Team Members at all levels of the organization.

• Assist with special projects and tasks.

• Perform additional duties as assigned to support business and operational objectives.
  

QUALIFICATIONS

• High school diploma or equivalent required.

• 1-3 years of relevant experience in reception, administrative support, retail, hospitality or a related customer-facing role.

• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Excellent customer service, interpersonal, and communication skills.
• Organized with a high level of attention to detail.
• Reliable, dependable, and able to manage multiple priorities.
• Ability to handle sensitive and confidential information with discretion.
• Comfortable learning and using new technology and business systems.
  

WORKING CONDITIONS

• Primarily works in a professional office environment.
• Ability to remain stationary for extended periods while performing desk-based work and monitoring security systems.
• Ability to move throughout the office environment to support visitors, Team Members, and business needs.
• Standard business hours with occasional flexibility required to support operational, security, or investigative activities.