Job Title: Customer Service / Helpdesk Associate

Company: GoldEagleAuctions
Location: Orinda, California, United States
Employment Type: Full-Time
Salary: $29 - $37 USD per hour

Job Overview

GoldEagleAuctions is a leading online auction and liquidation company specialising in the sale of consumer goods, electronics, tools, home items, and surplus inventory. We provide a streamlined digital bidding experience, allowing customers to browse, bid, and purchase items directly through our online platform. We are seeking a dedicated and professional Customer Service / Helpdesk Associate to join our team. The ideal candidate will be the first point of contact for our users, providing exceptional support and ensuring a smooth and positive experience that reflects our commitment to affordability, transparency, and excellent service.

Responsibilities

Respond promptly and professionally to customer enquiries via email, telephone, and our online platform.
Guide users through the bidding process, assist with account registration, and resolve payment-related issues.
Provide clear and accurate information regarding product listings, auction rules, and our fast pickup procedures.
Troubleshoot and resolve basic technical issues customers may encounter while using the website.
Effectively manage and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
Liaise with internal teams, including logistics and warehouse staff, to coordinate customer pickups and resolve inventory questions.
Maintain detailed and accurate records of all customer interactions and transactions.
Actively gather customer feedback to contribute to the continuous improvement of our platform and services.

Qualifications

Proven experience in a customer service, helpdesk, or a similar client-facing role.
Exceptional communication skills, both written and verbal, with a strong command of the English language.
Excellent problem-solving skills and the ability to remain calm and patient in a fast-paced environment.
Strong digital literacy and the ability to learn new software and online platforms quickly.
Excellent organisational and time-management skills with the ability to handle multiple tasks simultaneously.
A proactive and customer-focused attitude with a genuine desire to help others.
Experience with e-commerce platforms or online auctions is highly desirable but not essential.