Overview:
HERE WE GROW AGAIN! We are seeking a detail-oriented HVAC CSR to join our team. The ideal candidate(s) must have experience in scheduling service appointments and creating positive customer experiences over the phone. Must have prior experience in the home service industry.
Responsibilities:
- Coordinate and schedule service calls for field technicians
- Communicate effectively with customers to provide updates on service appointments
- Utilize CRM to schedule service appointments
- Assist in appointment scheduling to optimize routes and ensure timely service
- Work closely with field technicians and production teams
- Utilize GPS software for location mapping and route optimization
- Collaborate with management to streamline operations
Experience:
- Service Titan is a MUST
- Previous experience in a dispatch or service coordination role is preferred
- Strong communication skills to effectively interact with customers and internal teams
- Ability to type efficiently for data entry tasks
- Familiarity with local area mapping
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Experience:
Work Location: In person
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