Service Coordinator

• Troy, MI 48083 (Onsite)
• Monday–Friday | 8:00 AM – 5:00 PM
• Direct Hire + Full Benefits

Overview

We are seeking a Service Coordinator to support a high-priority role within a growing Security division. This position serves as the central point of coordination between customers, service teams, and internal stakeholders.

The ideal candidate is organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities and communicate effectively across teams. Strong soft skills, professionalism, and ownership mentality are key to success in this role.

Responsibilities

• Coordinate and schedule service calls based on customer needs
• Monitor, prioritize, and manage service tickets for timely completion
• Act as the primary point of contact for customers and internal teams
• Collaborate with service managers, dispatch teams, and technicians
• Assist with ordering materials and equipment for service work
• Maintain and update service tickets in internal systems
• Support preventative maintenance scheduling and contract coordination
• Respond to customer inquiries and ensure a high level of service
• Track service activity and assist in identifying process improvements
• Maintain clear and consistent internal communication

Qualifications

• 1–3+ years of experience in customer service, service coordination, or similar role
• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with ticketing or scheduling systems preferred (training provided)
• Ability to work independently and take ownership
• Security industry experience not required
• Customer service and coordination experience highly valued

Work Environment

• Fully onsite role in Troy, MI
• No weekend work
• Limited local travel (occasional meetings only)

Growth Opportunity

• Reports directly to Service Manager
• High-visibility role within a growing team
• Opportunity for advancement into leadership over time

Interview Process

• 30-minute virtual interview with Hiring Manager
• Final interview with senior leadership
• Fast hiring process

Benefits

• Medical, Dental, Vision
• 401(k)
• PTO & Paid Holidays
• Education incentives
• Military-friendly employer

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)
• Appointment scheduling: 1 year (Required)

Work Location: In person