Join our highly skilled and motivated team as a Front Desk Coordinator, where you'll have the opportunity to provide love, kindness, and respect to all pups, maintain a clean and safe play environment, and build lasting connections with our furry guests. As part of our pack, you'll enjoy perks like free DayPlay for your dogs, career development opportunities such as Front Desk, Kennel Tech, Leadership, and Groomer Tech, and eligibility for benefits!

You will also combine those skills with customer service, efficient computer skills, and hands-on pet care for a well-rounded pet-care position.

We are seeking an upbeat professional to be the reassuring voice and friendly face that clients remember when placing their pets in our care for a playful boarding or daycare experience.

Qualifications:

• Ability to work some holidays
• Previous administrative, office, or receptionist experience
• Previous experience working in a setting that requires professional customer service, with direct exposure to assisting clients on an individual basis
• Must be reliable, presentable, and possess excellent grammar (written and verbal communication)
• Should have excellent judgement in problem-solving
• Should be able to quickly and efficiently type paragraph email responses, enter data, and have high attention to detail and follow-through
• Ability to lift and carry dogs and equipment weighing up to 50 lbs.

Duties & Responsibilities:

• Dog or animal experience preferred, but not required
• Ability to stand for up to 10 hours and bend repetitively
• Ability to lift and carry dogs and equipment weighing up to 50 lbs.
• Practice superior customer service by greeting parents & dogs and consistently accepting and returning animals to delighted parents
• Excellent phone etiquette – answering phones promptly, professionally, and with a friendly smile
• Organize tasks and timelines using shared calendars, task tracking apps, and more.
• Provide timely and accurate word processing support
• Provide document scanning, filing, and organization support
• Increase efficiency through use of technology support
• Train new staff on software use and office procedures
• Maintain an organized front desk with attention to detail while maintaining clear daily notes
• Manage and maintain Parent & Pup records, documenting all required information to ensure we are meeting all the parent’s requests and the pup’s needs
• Takes initiative to ensure the lobby and grooming areas are kept clean and organized
• Conduct opening and closing procedures
• Follow standard cleaning procedures including proper use to chemicals to ensure a safe environment for animals and people
• Reliable Transportation
• Must be dependable and punctual

Customer Service Responsibilities:

• Orient and tour new clients to organization and explain policies
• Greet regular clients by name and nurture client relationships
• Check-in and Check-out pets per a specific protocol
• Handle individual dogs on and off leash and escort arriving dogs into playgroup
• Accept payments and provide estimates
• Provide relaxed and appropriate pet handling at entry and exit
• Clear verbal/written communication regarding pet health and behavior issues
• Answer phone calls and emails promptly
• Make, Edit, and Cancel reservations accurately
• Minimize vacancy, manage wait list
• Clear and concise communication with management
• Communications with pet parents regarding pet health and wellness updates
• Communication with pet parents regarding pet behavior, playgroup participation updates, training/service options, and pet eligibility
• Respond to all pet parent questions and concerns until fully satisfied

Pay: $17.50 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why do you think you are a good fit for this position?

Work Location: In person