*Candidates must have Digital Marketing experience as an Account Manager and/or in a Performance Marketing role*

H2O Digital Marketing, one of North America's Fastest Growing agencies, is seeking a Client Success Manager to help support our growing client base. Our agency focuses on helping clients craft, navigate and execute their digital marketing programs. Our client list spans local retail businesses, multi-unit franchisees, mid-sized B2B organizations and national brands across several verticals. We pride ourselves on bringing great ideas and professional execution to the table with each engagement and always encourage our team to think outside the box to help our clients succeed.

The Role

We are looking for an experienced, positive, and motivated self-starter to join our Account Management & Performance Marketing team. As a Client Success Manager, your role is to oversee a portfolio of clients engaged in our Paid Social and Paid Search digital marketing campaigns. Note: This is a fully remote position.

Duties and Responsibilities

• Develop and maintain strong relationships with clients
• Act as the main point of contact for all account management matters including, monthly status meetings with clients, coordination of all communication and marketing materials, on-boarding new clients, providing updates to internal agency team on upcoming programs etc.
• Responsible for building project management tools such as project plans, scheduling, and campaign logistics
• Responsible for monthly program reporting, analytics and recommendations
• Tracking monthly budgets for advertising campaigns
• Liaise with production teams, performance teams and senior management

Required Qualifications

• Minimum of (3) years of experience in a client service role
• Must have experience within an agency environment, managing multiple accounts
• Strong understanding of digital marketing ecosystem
• Intermediate to advanced understanding of digital paid advertising platforms (Meta Business Manager, Facebook/Instagram Ads, Google Ads, LinkedIn Ads, etc.)
• Ability to analyze and report on key digital metrics
• Working knowledge of Project Management platforms (Asana, Monday, etc.)
• Experience cultivating strong relationships with clients and partners
• Exceptional organizational, communication and interpersonal skills
• Demonstrated track record of stick-handling and problem-solving client issues
• Self-Starter with a keen eye for detail
• Proven track record of successfully handling multiple clients in a fast pace environment

Required Experience and Education

• Post-secondary education required
• 3+years in a Client Services role
• Digital Agency experience
• Intermediate to Advanced knoweldge of Meta Ads and Google Ads Platforms

Compensation & Benefits:

After 3 months of employment, you will be entitled to H2O's employment perks including:

• Wellness/Benefits Package
• Half-Day Fridays (Summer)
• Flexible Schedule

To learn more about our agency visit our website at h2odigitalagency.com

Job Type: Full-time

Work Location: Remote

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Flexible schedule
• Health savings account
• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Work Location: Remote