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Computer World Services
3.4
Customer Service Professional II - Windows
Morrisville, NC
$41K - $60K (Glassdoor est.)
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field. Experience with system imaging and deployment tools.…
30d+
customer relations jobs in Morrisville, NC Morrisville, NC jobs Computer World Services jobs in Morrisville, NC
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Computer World Services
3.4
Customer Service Professional II - macOS
Morrisville, NC
$43K - $60K (Glassdoor est.)
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field. Familiarity with enterprise tools and services (e.g., Active……
30d+
customer relations jobs in Morrisville, NC Morrisville, NC jobs Computer World Services jobs in Morrisville, NC
Computer World Services salaries customer relations salaries in Morrisville, NC
Employee reviews at Computer World Services Computer World Services interview experience Working at Computer World Services
Beumer
3.7
Technician II, Operations & Maintenance (Shift B – Mid Shift)
Grand Rapids, MI
$31.01 Per Hour (Employer provided)
Easy Apply
Associate degree or technical certification in Mechatronics, Electrical Engineering, Mechanical Engineering, or related field. Generous amount of paid time off.…
30d+
Omnia360
3.6
Facilities Maintenance Technician II-Mobile
Louisville, KY
$24.00 - $27.00 Per Hour (Employer provided)
Easy Apply
Perform repairs and troubleshooting for the facility's electrical, HVAC, and plumbing systems. Oversee sub-contractor activity, building audits, and PMs.…
18d
The Collier Companies
3.1
IT Technician II in Gainesville, FL
Gainesville, FL
$42K - $61K (Glassdoor est.)
Easy Apply
Ability to communicate technical concepts to non-technical users. This role is responsible for providing advanced Level II/III technical support for end users,……
30d+
BioAgilytix Labs
2.9
IT Systems Engineer II
Durham, NC
$87K - $118K (Glassdoor est.)
Easy Apply
Bachelor’s degree in information technology, computer science, a related field, or equivalent work experience. Knowledge of in/out of band management.…
30d+
Haynes Mechanical Systems
3.7
Building Automation Controls Technician - Niagara
Denver, CO
$40.00 - $65.00 Per Hour (Employer provided)
Easy Apply
Must possess a valid driver’s license and maintain an insurable driving record. Accountable to Team Leader and field teams for quality, timeliness, and……
30d+
Great Day Improvements: A Family of Brands
4.0
Service Desk Analyst II
Somerset, NJ
$25.00 - $36.00 Per Hour (Employer provided)
Communication Skills: Communicates technical issues clearly to both technical and non-technical audiences and manages expectations appropriately.…
5d
Stone Ridge Contracting
2.0
IT Field Support Specialist II
Pocatello, ID
$80K - $100K (Employer provided)
Easy Apply
The position requires deep technical expertise, sound independent judgment, and the ability to manage high-impact incidents while communicating clearly with……
18d
Great Day Improvements: A Family of Brands
4.0
Service Desk Analyst II
Twinsburg, OH
$23.72 - $33.00 Per Hour (Employer provided)
Communication Skills: Communicates technical issues clearly to both technical and non-technical audiences and manages expectations appropriately.…
9d
Bizzell Corporation
4.0
Software Test Engineer II - Mid Level
Orlando, FL
$100K (Employer provided)
Easy Apply
Bachelor’s degree in a technical discipline such as computer engineering, computer science, information technology, systems or software engineering from an……
30d+
Beumer
3.7
Technician II, Operations & Maintenance (Shift C – Nights)
Grand Rapids, MI
$34.11 Per Hour (Employer provided)
Easy Apply
Associate degree or technical certification in Mechatronics, Electrical Engineering, Mechanical Engineering, or related field. Generous amount of paid time off.…
30d+
Sherman Associates
3.0
Maintenance Technician - Moment
Minneapolis, MN
$25.00 - $28.00 Per Hour (Employer provided)
Easy Apply
As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record. Current and valid driver's license required.…
24d
The Options Clearing Corporation
2.3
Senior Associate, Help Desk
Chicago, IL
$66K - $98K (Employer provided)
Ticket Management: Answer and document help desk calls, ensuring ServiceNow service requests are addressed promptly within the designated SLA guidelines.…
3d
General Dynamics Information Technology
3.9
Senior Network Engineer - Top Secret
Arlington, VA
$94K - $122K (Employer provided)
Best Places to Work
Provides innovative methods and technical solutions using the engineering design process. May vary based on technical training, certification(s), or degree.…
30d+
Beumer
3.7
Technician II, Operations & Maintenance (Shift A – Mornings)
Grand Rapids, MI
$31.01 Per Hour (Employer provided)
Easy Apply
Associate degree or technical certification in Mechatronics, Electrical Engineering, Mechanical Engineering, or related field. Generous amount of paid time off.…
30d+
Jacobs
4.0
Senior Splunk Engineer (Warrenton, Virginia)
Warrenton, VA
$145K - $165K (Employer provided)
Easy Apply
Best Places to Work
Bachelor’s Degree in a related field (Cyber and/or Engineering). Recommend the components to implement system security requirements using intimate knowledge of……
30d+
Links Technology
4.6
IT Support Technician II
Englewood, CO
$29.66 Per Hour (Employer provided)
Easy Apply
Associate's degree in Information Technology, Computer Science, or a related field with 2+ years of relevant IT support experience. Hours: 40 hours per week.…
12d
Jacobs
4.0
Information Systems Manager
McLean, VA
$150K - $170K (Employer provided)
Easy Apply
Best Places to Work
Perform vulnerability/risk assessment analysis to support certification and accreditation. DoD 8570 IAT II certification (which includes either a Security+,……
30d+
AllSafe IT
3.2
MSP Help Desk Engineer- Tier II
Pasadena, CA
$30.00 - $36.00 Per Hour (Employer provided)
Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated. Pay:* $30-36/hr.…
3d
Leidos
3.8
Security Architect
Maryland
$154K - $278K (Employer provided)
Best Places to Work
Certified Scrum Master (CSM) or SAFe Scrum Master (SSM) certification. As the Security Engineering Architect Lead, your job is to provide technical security……
26d
AvalonBay Communities
3.6
Maintenance Technician II
Baltimore, MD
$53K - $74K (Employer provided)
A valid driver's license. As a maintenance technician, you will be the talented individual who: • Diagnoses and repairs problems in such areas as HVAC,……
30d+
AvalonBay Communities
3.6
Maintenance Technician II
North Potomac, MD
$53K - $74K (Employer provided)
A valid driver's license. As a maintenance technician, you will be the talented individual who: • Diagnoses and repairs problems in such areas as HVAC,……
30d+
AvalonBay Communities
3.6
Maintenance Technician II
United States
$55K - $78K (Employer provided)
A valid driver's license. Diagnoses and repairs problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring,……
21d
AvalonBay Communities
3.6
Maintenance Technician II
Brea, CA
$53K - $74K (Employer provided)
A valid driver's license. Diagnoses and repairs problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring,……
20d
US LBM Holdings
3.3
Millwork Install and Service Lead
Glendale, AZ
$45K - $62K (Glassdoor est.)
Easy Apply
Follow instructions from the field supervisor regarding installation of millwork materials. Maintain all equipment in good order and report any malfunctions to……
20d
Northrop Grumman
3.8
Linux Systems Administrator 3/4 - Polygraph
Linthicum Heights, MD
$99K - $185K (Employer provided)
Best Places to Work
Must have a 8140 (8570 equivalent) IAT Level II, or higher, certification (example: Security+ CE); maintaining the required certification will be a condition of……
20d
Leidos
3.8
COMSEC Specialist
United States
$46.00 - $56.00 Per Hour (Employer provided)
Best Places to Work
Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state……
30d+
Northrop Grumman
3.8
Principal Linux/AWS Systems Administrator - Polygraph
Morrisville, NC
$99K - $148K (Employer provided)
Best Places to Work
Candidates must meet the U.S. Government 8140 requirements (8570 equivalent) for a Linux/Windows Systems Administrator – IAT level II certification at a minimum……
20d
Northrop Grumman
3.8
Principal Linux/AWS Systems Administrator - Polygraph
Linthicum Heights, MD
$99K - $148K (Employer provided)
Best Places to Work
Candidates must meet the U.S. Government 8140 requirements (8570 equivalent) for a Linux/Windows Systems Administrator – IAT level II certification at a minimum……
20d

Computer World Services

3.4

Customer Service Professional II - Windows

Morrisville, NC

$41K - $60K (Glassdoor est.)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II – Windows who is responsible for providing intermediate to advanced technical support for Windows-based systems within an enterprise environment. This role supports end users by troubleshooting hardware, software, and operating system issues, while ensuring timely resolution of service requests and maintaining high levels of customer satisfaction.

The position serves as a Tier 2-3 support resource, handling escalated issues from Tier 1-2 support and contributing to efficient service delivery, system reliability, and continuous improvement of IT support processes.

Key Tasks & Responsibilities

Technical Support & Troubleshooting

Provide Tier 2-3 support for Windows desktops, laptops, and related peripherals.
Diagnose and resolve hardware, software, and operating system issues.
Troubleshoot problems related to enterprise applications, email systems, and directory services (e.g., Active Directory).
Support installation, configuration, and updates of Windows operating systems and applications.
Escalate complex issues to higher-level support when necessary.
Support setup, deployment, and maintenance of Windows-based systems.
Verify system functionality and ensure compliance with organizational standards.
Update and maintain asset records in ITSM/ITAM systems (e.g., ServiceNow).
Assist with inventory tracking and equipment lifecycle activities.

Customer Service & End-User Support

Provide support via phone, email, web, and in-person channels.
Respond to and resolve incidents and service requests in accordance with SLAs.
Communicate clearly with users regarding issue status and resolution steps.
Maintain a high level of customer satisfaction through professional service delivery.
Document solutions and contribute to knowledge base articles.

Service Management & Documentation

Accurately document incidents, requests, and resolutions in ITSM tools.
Follow established processes for incident, request, and change management.
Assist in tracking and reporting service metrics such as resolution time and ticket volume.
Support compliance with IT policies, procedures, and security requirements.

Collaboration & Support

Work closely with Help Desk, MAC teams, warehouse, and other IT support groups.
Assist with deployments, relocations, and refresh projects.
Provide guidance to Tier 1-2 support staff as needed.
Participate in team meetings, training, and process improvement initiatives.

Required Skills & Competencies

Experience troubleshooting hardware and software issues
Familiarity with Active Directory and enterprise applications
Experience with system imaging and deployment tools
Strong customer service and communication skills
Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications

Certifications such as CompTIA A+, Network+, or Microsoft certifications
ITIL Foundation certification
Experience with ITSM tools (e.g., ServiceNow)
Experience in federal or government IT environments

Work Environment

Office and/or customer-site environment
May require physical handling of IT equipment and on-site support

Required Skills & Competencies

Strong knowledge of Windows operating systems and desktop environments
Experience troubleshooting hardware and software issues
Familiarity with Active Directory and enterprise applications
Experience with system imaging and deployment tools
Strong customer service and communication skills
Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications

Experience with ITSM tools (e.g., ServiceNow)
Experience in federal or government IT environments

Work Environment

Office and/or customer-site environment
May require physical handling of IT equipment and on-site support

Education & Experience

Education

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
(or equivalent experience)

Experience

3–5 years of experience in IT support or desktop support
Experience supporting Windows operating systems in an enterprise environment
Experience with Tier 2-3 troubleshooting preferred

Certifications

Certifications such as CompTIA A+, Network+, or Microsoft certifications
ITIL certification preferred.

Security Clearance

Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

See company reviews

Base pay range

The minimum salary is $41K and the max salary is $60K.

$41K – $60K/yr (Glassdoor est.)

$50K

/yr Median

Morrisville, NC

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.4

Recommend to a friend
Approve of CEO
CEO: Frank Hameed
20 Ratings

Computer World Services

3.4

Customer Service Professional II - Windows

Morrisville, NC

$41K - $60K (Glassdoor est.)

Computer World Services

3.4

Customer Service Professional II - Windows

Morrisville, NC

$41K - $60K (Glassdoor est.)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Key Tasks & Responsibilities

Technical Support & Troubleshooting

Provide Tier 2-3 support for Windows desktops, laptops, and related peripherals.
Diagnose and resolve hardware, software, and operating system issues.
Troubleshoot problems related to enterprise applications, email systems, and directory services (e.g., Active Directory).
Support installation, configuration, and updates of Windows operating systems and applications.
Escalate complex issues to higher-level support when necessary.
Support setup, deployment, and maintenance of Windows-based systems.
Verify system functionality and ensure compliance with organizational standards.
Update and maintain asset records in ITSM/ITAM systems (e.g., ServiceNow).
Assist with inventory tracking and equipment lifecycle activities.

Customer Service & End-User Support

Provide support via phone, email, web, and in-person channels.
Respond to and resolve incidents and service requests in accordance with SLAs.
Communicate clearly with users regarding issue status and resolution steps.
Maintain a high level of customer satisfaction through professional service delivery.
Document solutions and contribute to knowledge base articles.

Service Management & Documentation

Accurately document incidents, requests, and resolutions in ITSM tools.
Follow established processes for incident, request, and change management.
Assist in tracking and reporting service metrics such as resolution time and ticket volume.
Support compliance with IT policies, procedures, and security requirements.

Collaboration & Support

Work closely with Help Desk, MAC teams, warehouse, and other IT support groups.
Assist with deployments, relocations, and refresh projects.
Provide guidance to Tier 1-2 support staff as needed.
Participate in team meetings, training, and process improvement initiatives.

Required Skills & Competencies

Experience troubleshooting hardware and software issues
Familiarity with Active Directory and enterprise applications
Experience with system imaging and deployment tools
Strong customer service and communication skills
Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications

Certifications such as CompTIA A+, Network+, or Microsoft certifications
ITIL Foundation certification
Experience with ITSM tools (e.g., ServiceNow)
Experience in federal or government IT environments

Work Environment

Office and/or customer-site environment
May require physical handling of IT equipment and on-site support

Required Skills & Competencies

Strong knowledge of Windows operating systems and desktop environments
Experience troubleshooting hardware and software issues
Familiarity with Active Directory and enterprise applications
Experience with system imaging and deployment tools
Strong customer service and communication skills
Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications

Experience with ITSM tools (e.g., ServiceNow)
Experience in federal or government IT environments

Work Environment

Office and/or customer-site environment
May require physical handling of IT equipment and on-site support

Education & Experience

Education

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
(or equivalent experience)

Experience

3–5 years of experience in IT support or desktop support
Experience supporting Windows operating systems in an enterprise environment
Experience with Tier 2-3 troubleshooting preferred

Certifications

Certifications such as CompTIA A+, Network+, or Microsoft certifications
ITIL certification preferred.

Security Clearance

Applicants must be able to obtain a Public Trust clearance

See company reviews

Base pay range

The minimum salary is $41K and the max salary is $60K.

$41K – $60K/yr (Glassdoor est.)

$50K

/yr Median

Morrisville, NC

Working here doesn’t have to be a secret

3.4

Recommend to a friend
Approve of CEO
CEO: Frank Hameed
20 Ratings

605 Customer Service Associate II Tools/Hardware jobs in United States

Key Tasks & Responsibilities

Education & Experience

Certifications

Security Clearance

Base pay range

Working here doesn’t have to be a secret

Key Tasks & Responsibilities

Education & Experience

Certifications

Security Clearance

Base pay range

Working here doesn’t have to be a secret