In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account setup. You will work closely with the Account Executives and internal teams to ensure a seamless and high-quality customer experience for Wheels Up members. This role is critical in driving operational excellence, resolving escalations, and enhancing client satisfaction.

• Administer new member contracts via DocuSign in collaboration with Legal, validating terms and ensure timely execution
• Collect and process new member information to create profiles and open fund accounts
• Partner with Finance and your Relationship Manager to manage account funding, proactively resolve billing issues, and handle escalations
• Monitor and communicate outstanding billing items to internal teams, ensuring accurate and timely resolution
• Support the quote and booking process by preparing proposals and assisting with off-fleet flight arrangements
• Assess customer creditworthiness during fund processing and escalate concerns as needed
• Maintain accurate records and documentation in internal systems to support operational transparency
• Identify process improvement opportunities to enhance efficiency, accuracy, and overall client experience

• Strong attention to detail and ability to manage multiple priorities
• Excellent communication and collaboration abilities
• Proven experience working with contracts, billing, or finance operations in a client-focused setting
• Demonstrated ability to resolve complex operational issues
• Minimum of 3-5 years of sales support, customer service, customer experience, or -related experience required
• Bachelor’s degree or equivalent experience

• Experience in aviation, finance, or legal operations
• Familiarity with DocuSign or similar contract management tools
• Ability to work in a fast-paced, team-oriented environment
• Proactive, solutions-oriented mindset with a focus on delivering exceptional service

• Standard office and computer usage required

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.