Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.

We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

Location Requirements:

*Applicants must reside within 100 miles of one of the following locations*:

• Little Rock, AR (17500 Chenal Parkway Little Rock, AR 72223)

• Charlotte, NC (601 South Tryon Street Charlotte, NC 28202)

• Detroit, MI (500 Woodward Avenue Detroit, MI 48226)

• Dresher, PA (200 Dryden Road Dresher, PA 19025)

Compensation & Schedule:

• Compensation: $23/hr. + monthly incentives

• Training class starts: September 8, 2026

Work schedule after training:

• 8am - 5pm EST or (7am - 4pm CST) Monday through Friday

• 11am - 8pm EST or 12pm-9pm EST (10am - 7pm CST or 11am-8pm CST) one day per week

• 8am - 12pm EST or (7am - 11am CST) one Saturday per month

Internet Requirements:

• High-speed internet service required (minimum 25MB/s download, but 50MB or greater is preferred).

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.

• Contact Ally auto loan customers regarding late or missed payments.

• Understand reasons for delinquency and negotiate payment arrangements.

• Respond to customer inquiries via phone, workflow systems, and email.

• Research and resolve account discrepancies.

• Document all interactions clearly and accurately.

• Maintain professionalism and accuracy while managing accounts.

• Meet performance standards for call volume, delinquency, and customer satisfaction.

• Identify and recommend solutions to avoid repossession losses.

• Use computerized systems for tracking and troubleshooting.

• Maintain strict confidentiality of customer information.

• Adhere to all state and federal laws in the handling of accounts.

Minimum Qualifications:

• 0+ years of experience.
• High school diploma or GED equivalent.

Preferred Qualifications

• Experience in financial services or a related industry preferred.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

#LI - Remote

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.