Job Summary:

We are seeking a detail-oriented and customer-focused Order Entry Technician to join our closed-door long-term care pharmacy team. In this role, you will provide essential support by performing customer service tasks and order entry under the supervision of a licensed pharmacist. Your work will help ensure the delivery of exceptional patient care and customer service while contributing to the smooth operation of the pharmacy.

Schedule:

Roatating 8 hour shifts between 7AM - 11PM

Must be able to work every 3rd & 4th weekend

Key Responsibilities:

• Communicate with nursing facilities, prescriber offices, and insurance plans via phone or fax to process orders, answer inquiries, and ensure high customer satisfaction.
• Review and verify all orders for completeness before routing to order entry.
• Manage and process order shorts, refill-too-soon files, pending orders, and claims in collaboration with Billing Representatives.
• Research and resolve issues related to missing deliveries, incorrect prescriptions, or medication orders. Report unresolved matters to appropriate personnel.
• Enter profile-only information into patient profiles accurately and efficiently.
• Process electronic or faxed prescriptions by entering order information accurately into the pharmacy system.
• Calculate order quantities accurately based on requested amounts or automated system recommendations.
• Perform data entry for reorders, new orders, PRN orders, admissions, and other patient-related requests.
• Ensure all orders are processed within pharmacy cutoff times and expected delivery windows.
• Prepare and verify first-dose orders, including test claims for accurate billing when necessary.
• Maintain accurate records of medications and equipment dispensed, compute charges, and enter data into the system.
• Foster open communication between internal and external customers to enhance cooperative efforts and improve production performance.

MUST HAVE

• Valid CPhT license strongly preferred.
• Experience in a pharmacy or healthcare setting, particularly in long-term care, is a plus.
• Strong attention to detail and excellent data entry skills.
• Effective communication and problem-solving abilities.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Familiarity with pharmacy systems and software is preferred.

We are EOE

INDRX

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• pharmacy or healthcare: 1 year (Preferred)

License/Certification:

• Pharmacy Technician License (Preferred)

Ability to Commute:

• Bridgeville, PA 15017 (Required)

Work Location: In person