Job Overview
Auxillium is the most unique call center in the US, and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker’s comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success, and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete. https://auxilliumusa.com/.

About Our Client

Our client, a sports technology firm dedicated to customer satisfaction and enjoyment, is seeking an enthusiastic team player to enhance their exceptional customer service and technical support team. In the role of Consumer Support Representative, you will assist customers, oversee case management and resolutions, monitor orders, suggest additional products when suitable, and uphold a high standard of customer service.

Primary Functions:

• The Customer Support Golf Representative handles a high volume of incoming calls from Golf Accounts and Consumers.
• The Customer Support Golf Representative is responsible for responding to product-related questions and setting up return authorizations for warranty and non-warranty issues.
• The Customer Support Golf Representative is responsible for building and fostering relationships with accounts and consumers by exceeding customer expectations on every call.
• The Customer Support Golf Representative is responsible for handling an average of 100 incoming account/consumer calls per day, exceeding customer expectations on each interaction.
• The Customer Support Golf Representative is responsible for explaining the features and benefits of the clients past and current product lines.
• The Customer Support Golf Representative is responsible for troubleshooting and resolving issues with product installation, general troubleshooting, and application assistance over the phone or by email.
• The Customer Support Golf Representative is responsible for staying abreast of industry current events and trends.
• Utilize efficiencies in multi-tasking to operate simultaneously in Zendesk, Salesforce, Outlook, and Intranet-based tools.
• Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.

Required Education, Experience, and Skills:

• A minimum of two years of golf experience is required.
• Customer service & knowledge of the golf industry or game preferred.
• Knowledge of technical support, application support, or gaming.
• Technical proficiency with computers/mobile devices, software & iOS.
• Excellent critical thinking skills, problem-solving, and strategic thinking abilities.
• Working knowledge of mobile applications and/or gaming and support devices.
• Maintain a high degree of accuracy and great attention to detail.
• Communicate effectively, professionally, clearly, and courteously with customers.
• General knowledge of golf terminology and/or familiarity with the sport.
• Ability to work in a fluid and ever-changing situations.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive team member.

Pay: From $15.16 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you live in Pueblo, CO?
• Do you have 2 years call center experience?
• Do you have 1 year of tech support experience?

Work Location: In person