JOB SUMMARY: Performs a variety of routine and complex clerical, secretarial, and administrative work in keeping official records, providing administrative support to the Community Development Department staff, and assisting in the administration of the standard operating policies and procedures of the department. EXAMPLE OF DUTIES ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

PUBLIC RELATIONS/CLERICAL: Assists both external and internal customers with a wide variety of questions, complaints, and requests regarding department operations and services. Answers incoming calls and routing callers or provide information as required. Composes, types, and edits a variety of correspondence, reports, memoranda, and other material requiring judgement as to content, accuracy, and completeness. Inputs data into standard office and department forms and software; makes simple postings to customer accounts; compiles construction contract specifications, application forms, and other departmental material for various reports. Assists with code enforcement data collection and reporting. Receives and stamps incoming mail and processes outgoing mail. Schedules appointments and coordinates activities, meetings, tours, conferences, events, and training sessions; makes travel arrangements for staff.

BOARDS/COMMITTEES: Serves as secretary to the Planning Commission and other boards or committees as assigned. This involves the preparation of meeting agendas, transcribing meeting minutes, and preparing and processing a variety of correspondences.

RECORDS MANAGEMENT: Maintains Community Development department filing systems, including engineering drawings, building permits and other associated permits, easements, right-of-ways, deeds.

ANNUAL LICENSES & REGISTRATIONS: Maintains the Community Development department’s system of licensed contractors and temporary merchants; maintains the department’s system of child care permits and home occupation permits; facilitate billing and receipts for payments of permits and licenses. Files, records, and reports information to department records.

SUPERVISORY RESPONSIBILITIES: None.

SUPERVISION RECEIVED: Works under general supervision of the Community Development Director.

In an effort to create organizational clarity, and to empower its employees, the City of Riverton has identified ten core competencies that all employees are expected to meet in order to help fulfill the mission of the City. It is expected that employees will meet their responsibilities as detailed below, including observable commitment to the mission of the City and these values.

• Adaptability: Adapts to changes in work environment, procedures, and assignments; Manages competing demands; Accepts criticism and feedback; Changes approach/method to best fit the situation/work assignment.

• Communication: Expresses ideas and thoughts both verbally and in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.

• Cooperation: Establishes and maintains effective relations; Displays positive outlook and pleasant manner; Exhibits tact and consideration; Offers assistance and support to co-workers; Works cooperatively with supervisor and co-workers.

• Customer Service: Displays courtesy and sensitivity; Manages difficult / emotional customer situations; Responds promptly to customer needs; Meets commitments; Solicits customer feedback to improve service.

• Dependability: Consistently reports to work on time ready to begin work; Responds promptly to requests for service and assistance; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

• Initiative: Volunteers readily; Seeks increased responsibility; Identifies opportunities to improve systems & procedures; Asks for help when needed.

• Job Knowledge: Competent and knowledgeable in key result areas; Exhibits ability to learn and apply new skills; Requires minimal supervision; Displays understanding of how job relates to others.

• Judgment: Displays a willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.

• Planning & Organization: Prioritizes and plans work activities; Uses time efficiently; Plans and uses available resources; Works in an organized manner.

• Quality: Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

SUPPLEMENTAL INFORMATION PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, or crouch.

• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles.

• The noise level in the work environment is usually moderate.