We are seeking motivated and customer-focused Remote Customer Service Representatives to support a leading health insurance provider. In this role, you will assist members with a variety of inquiries including benefits, claims, billing, and general account support.
This is a high-volume call center position requiring strong communication skills, attention to detail, and the ability to handle back-to-back calls throughout your shift.
This position is open to residents of the following states: AL, FL, GA, TN, IA, IN, OH, OK, KS, MS, MO, NC, SC, TX, VA.
What You’ll Do
- Handle continuous inbound calls and resolve customer issues
- Navigate multiple systems while speaking with customers
- Accurately document interactions
- Follow scripts, policies, and compliance guidelines
- Provide empathetic, professional customer support
- Identify opportunities for additional products/services when appropriate
What We’re Looking For
- Minimum of 1 year call center customer service experience required
- Ability to manage high call volumes and work in a fast-paced environment
- Strong multitasking skills with the ability to navigate multiple systems simultaneously
- Strong communication, listening, and problem-solving skills
- Customer service mindset with a focus on empathy, responsiveness, and attention to detail
- Health insurance experience is a plus
Work-From-Home Requirements
- High speed internet (25 Mbps+ download/ 10Mbps+ upload)
- Wired connection to a modem (wi-fi only is not sufficient)
- Reliable internet provider (satellite or mobile providers are not supported)
- Quiet, secure, and distraction free work space for customer interactions
- Ability to maintain strict confidentiality and data security
- Camera-on participation during training
- Willingness to complete periodic home workspace/security checks
- Ability to stay focused and professional in a home environment
- Reliable setup that supports a full shift without interruptions
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Work Location: Remote