Union: SEIU
FLSA: Non-exempt
Pay Grade: 5
Hours: 37.5 per week

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION
The position provides customer service to the public by providing a variety of responsible and difficult clerical work in support of the Development Customer Services department; and to perform the more difficult and complex clerical duties including but not limited to permits, parking passes, and vehicle stickers.

DISTINGUISING CHARACERTISTICS
This is the advanced journey level class. Positions at this level are distinguished from the Customer Service Representative II by possession of the ICC certification. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility and cross-trained as assigned with the other Customer Service Representative II’s in the Village.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from supervisory or management staff. May provide training regarding job process and procedures.

EXAMPLES OF DUTIES - Essential and other important duties and responsibilities may include, but are not limited to, the following:

Essential duties and responsibilities
1.Apply the appropriate departmental policies and procedures in determining completeness of applications, records and reports as required.
2.Provide parking and permit information and forms to the public.
3.Assist in the completion, collection and processing of forms and information related to all permits, passes, vehicle stickers and other Development Customer Service functions as needed.
4.Type, proofread and word process a variety of documents including general correspondence, meeting minutes, agendas, reports, memoranda, and statistical charts from rough draft, recordings or verbal instruction.
5.Perform a wide variety of general clerical work within the Development Customer Servicesdepartment including the maintenance of accurate and detailed logs and records,verification of accuracy of information, researching of discrepancies, and recording ofinformation.
6.Act as a receptionist, answer the telephone and wait on the general public, providinginformation on departmental and Village policies and procedures as required.
7.May receive and issue receipts for payment of Village fees; schedule and reserve the use ofVillage facilities by members of the public; prepare invoices and maintain billing records.
8.Operate a variety of office equipment including copiers, fax, and computers input and retrievedata and text, organize and maintain disk storage and filing.
9.Compile information and data for statistical and financial reports; maintain a variety ofstatistical records, check and tabulate statistical data.

Other important responsibilities and duties:
1.Contact the public and outside agencies in acquiring and providing information and makingreferrals.
2.Prepare and input payroll; maintain personnel files of employee status.
3.Order, received and organize office materials and supplies.
4.Receive, sort and distribute incoming and outgoing correspondence.
5.Perform related duties and responsibilities as required.

Ability to:

Maintain effective audio-visual discrimination and perception needed for:
o Making observations
o Communicating with others
o Reading and writing
Operating assigned equipment

Experience and Training Guidelines

Experience: Two years of responsible professional clerical experience including public contact. AND
Training: High School diploma or equivalency to the completion of the twelfth grade. Some specialized clerical training is desirable.
License or Certificate: Possession of an appropriate ICC certification.

WORKING CONDITIONS
Work in an office environment; sustained posture in a seated position and prolonged periods of typing.

Diversity Equity & Inclusion Statement
The Village of Oak Park commits itself to diversity, equity and inclusion by recognizing that creating a mutually respectful, multicultural and equitable environment does not happen on its own, it must be intentional. This includes providing equal opportunities for everyone regardless of race, ethnicity, gender identity, sexual orientation, religion, ability, military or veteran status or any other characteristics.

Experience and Training Guidelines

Experience: Two years of responsible professional clerical experience including public contact. AND

Training: High School diploma or equivalency to the completion of the twelfth grade. Some specialized clerical training is desirable.

License or Certificate: Possession of an appropriate ICC certification.