Overview

Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and well-cared-for from check-in to check-out. Your exceptional customer service skills and attention to detail will help foster a positive environment that encourages guest loyalty and satisfaction. Whether managing reservations, assisting with inquiries, or handling emergency procedures, you will be instrumental in delivering top-tier hospitality service in a fast-paced setting.

Duties

• Greet guests warmly upon arrival and provide a seamless check-in and check-out experience using front desk system HotelKey.
• Manage multi-line phone systems with professionalism, providing accurate information and directing calls efficiently.
• Assist guests with reservations, cancellations, modifications, and special requests to ensure their needs are met promptly.
• Handle guest inquiries and resolve issues with a positive attitude, demonstrating excellent phone etiquette and guest relations skills.
• Support hotel operations by performing night audit procedures when scheduled, balancing accounts and preparing reports for management review.
• Follow hotel emergency procedures diligently to ensure guest safety at all times.
• Collaborate with housekeeping, maintenance, and management teams to uphold high standards of hospitality management and guest satisfaction.

Qualifications

• Proven experience in hotel management or front desk roles within the hospitality industry; hotel/resort experience is a plus.
• Multilingual or bilingual abilities to communicate effectively with diverse guests is a plus.
• Familiarity with hotel management software such as HotelKey or similar platforms.
• Strong customer service skills with a focus on guest relations and problem-solving.
• Knowledge of hotel emergency procedures and safety protocols.
• Excellent communication skills, both verbal and written, with professional phone etiquette.
• Ability to handle multi-line phone systems efficiently in a fast-paced environment.

Join us to be part of an energetic team committed to delivering exceptional hospitality experiences! We value your skills in guest services, hotel operations, and multilingual communication—help us make every guest’s stay unforgettable!

Pay: $16.50 - $20.50 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off

Work Location: In person