Join the 1st Franklin Team as a Recovery Center Customer Service Representative.

Salary: Starting at $15 per hour

This position works closely with the Recovery Center Manager and staff to receive and post payments in a timely manner. This position creates and maintains records of collection and status of accounts. The RC CSR assists customers using advanced interpersonal skills. This individual utilizes professionalism, patience, curiosity, a results-orientation, to perform responsibilities.

Principal Accountabilities and Key Activities

Executes Recovery Center Responsibilities

• Performs collections and recovery through personal contact with assigned customers

• Prepares and processes documents for filing legal action through the court system

• Conducts follow-up communication with court system on progress of action filed

• Resolve issues with court system for documents improperly filed

• Obtains contact information for us in collections and recovery efforts

• Performs a wide variety of clerical duties

Assist branches in completing documents for legal action as needed

Ensures Compliance and Regulatory Controls

• Develop and maintain a thorough knowledge of Company and Legal policies and procedures, and Recovery program

• Adheres to and enforces all Compliance issues, 1FFC policies and procedures as well as State and Federal regulations

• Assures all cash drawer safeguards are maintained, keeping accurate records and reports

Education, Qualifications and Experience

• High School Diploma or equivalent
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Strong communication skills (verbal / written / interpersonal)
• Proficient with MS Office Suite products
• Must possess a valid driver's license and the ability to operate an automobile