American Family Care (AFC)

Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

The Business Intelligence (BI) Analyst serves as a key liaison between clinical field operations and technical analytics teams, supporting both franchised and corporate clinic environments. This role is responsible for translating operational needs into actionable data insights, managing analytics-related projects, and triaging incoming requests through a structured ticketing process. The analyst ensures timely delivery of reporting, dashboards, and analyses that inform operational and strategic decision-making.

Essential Responsibilities

Data Analysis & Reporting

• Develop, maintain, and optimize dashboards for clinical and operational stakeholders
• Analyze clinic performance metrics (e.g., patient volume, revenue, throughput, staffing efficiency)
• Provide tailored and actionable insights to improve operational performance across franchised and corporate clinics
• Ensure data accuracy, consistency, and integrity across reporting systems

Stakeholder Communication & Translation

• Act as a communication bridge between clinical field operators and technical analytics teams
• Gather and document business requirements from non-technical stakeholders
• Translate operational needs into clear technical specifications for BI developers/data engineers
• Present findings and insights in a clear and easy-to-follow data and impact “story”

Project Management

• Manage multiple BI-related projects simultaneously, from intake through delivery
• Define scope, timelines, and deliverables in collaboration with stakeholders
• Track progress and ensure alignment with business priorities
• Identify risks and escalate issues as needed

Ticketing & Request Management

• Monitor and triage incoming analytics requests via ticketing systems
• Prioritize requests based on urgency and business impact
• Coordinate with internal teams to ensure timely resolution
• Maintain documentation and status updates for all active requests

Essential Qualifications

• Analytical thinking and problem-solving
• Stakeholder management, executive presence, clear & confident communication
• Ability to effectively establish trust with both technical and non-technical audiences
• Attention to detail and data accuracy for high-value reporting and analyses
• Organizational and time management skills
• Adaptability in a fast-paced, multi-priority environment
• Effective prioritization and resolution of incoming tickets
• Contribution to operational improvements across clinic network

Education & Experience

• 2–3 years of experience in Business Intelligence, Data Analysis, or related field
• Proficiency in Power BI
• Strong SQL skills against a cloud data warehouse (Snowflake preferred)
• Experience working with ticketing systems, Monday.com and Azure DevOps