JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).

Dayforce Code: Hawaii-Specialist-Sales Development [Pay Range: $20.00 - $24.50]
雇用形態:フルタイム
勤務地:ハワイ州(オフィス勤務)
PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by company management. Sell, plan, develop, and coordinate new revenue sources. As a Graphic Designer, create visual designs for posters, books, product packaging, and other two-dimensional media. Enhance and refine designs to be more visually appealing and impactful based on client requests. Graphic designers are involved in a wide range of tasks, from conceptualization to final production.
職務概要
営業開発部アシスタントマネージャーの一般的な指示のもと、会社の方針と手順を実行します。新たな収益源の販売、企画、開発、調整を行います。グラフィックデザイナーとして、ポスター、書籍、商品パッケージなどの二次元メディアの視覚デザインを制作します。クライアントの要望に応じて、デザインをより魅力的かつ効果的に洗練・強化します。企画から最終制作まで、幅広い業務に関与します。
Percent Time Spent Essential Functions 主な業務内容(時間配分
30%
Graphic Design

1. Design Concept - Meet with clients to gather conceptual information, target audience, and clients requirements to develop clear vision of the project. The designer plays a crucial role in providing expert advice based on their professional knowledge.
2. Based on clients requests gathered during initial discussion, the designer creates the design. They may work independently or collaborate with illustrators or other team members.
3. Upon design completion, present to clients for feedback. Multiple design variations are often provided to align the final product with the client’s vision.
4. Based on client feedback, adjustments are made. Once the final version is approved and no issues remain, the design is officially delivered.
30%: グラフィックデザイン
・クライアントと打ち合わせを行い、コンセプト、ターゲット層、要望を収集し、プロジェクトの明確なビジョンを構築
・収集した情報をもとにデザインを制作。単独またはイラストレーターや他のチームメンバーと協力して作業
・完成後、クライアントに提示し、フィードバックを受ける。複数のデザイン案を提示することも多い
・フィードバックに基づき修正を加え、最終版が承認されたら納品

50%
Plan & Operation

1. Plan, arrange, and manage Events and Promotions tailored to client requirements to ensure the success of the projects we have secured through contracts.
2. Create implementation plans and implementation reports for events and promotions aligned with client requirements to ensure the success of the projects we have secured through contracts.
3. Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sell JTB products and services to generate a profit to achieve the target company required. Operate the business received from existing clients such as JETRO, Docomo and JCB, together with team members, and aim to expand revenue.
4. To promote our services, update JTB Hawaii, Inc. corporate website, new OLIOLI website, JTB Hawaii, Inc. web, MyBus web, Superstar, etc. Compile relevant data for research and marketing purpose.
5. Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR.

50%:企画・運営
・契約に基づくプロジェクト成功のため、クライアントの要望に応じたイベントやプロモーションの企画・運営
・イベント・プロモーションの実施計画および報告書の作成
・担当クライアント(パートナー企業)への対応、問題解決、JTB製品・サービスの販売による利益創出
・既存クライアント(JETRO、Docomo、JCBなど)との業務運営、チームでの収益拡大を目指す ・JTB Hawaii Inc.の各種ウェブサイトの更新・管理、マーケティング・調査用データの収集
・PR広告、イベント、企画・クリエイティブサービスの提供によるビジネス創出。輸出促進PRのトータルコーディネートを目指す

10%
Inter-Department
Collaboration

1. Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff.
2. Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.).
3. Analyze, support and resolve work problems.
4. Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.)

10%:部門内連携
・社内システムでのオプショナルツアー/お土産料金データの更新・管理
・契約情報の更新と関連部署への配布
・各種表やコードの作成、情報収集(免責書類、フロアプランなど)
・業務上の問題分析・支援・解決
・JTB日本グループ向けのローカルサービス提供(るるぶ関連など)

10%
Cross- Departmental Collaboration

1. Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meets with contract accounts to negotiate rates and conditions, or problems; report problems to upper management.
2. Establish and maintain a viable communication network and good relationships with business partners and Japan offices.
3. Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Take initiative role in quality control. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours.
4. Coordinate with other departments and divisions in promotion and development of new programs.
5. Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites and commissioned external websites. Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure.
6. Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.)

10%:部門横断連携
・クレーム対応、料金免除申請の処理
・契約先との定期的な打ち合わせ、料金・条件交渉、問題報告
・ビジネスパートナーや日本オフィスとの良好な関係構築
・ベンダーとの連絡、品質確認、クレーム対応
・品質管理の主導、オプショナルツアーの品質確認(実際の参加を含む)
・新プログラムの企画・推進における他部門との連携
・JTB Hawaiiのウェブサイトや外部委託サイトへの情報更新・翻訳・アップロード
・社内イベント(ホノルルフェスティバル、ホノルルマラソン、ゴルフ大会など)での他部門との協力 |

Secondary Functions:
1. Process charge waiver requests.
2. Assist other departments or sections during peak periods as required.
3. Assist in coverage in the absence of staff.
4. Pick up and deliver documents, tour brochures, rack cards, etc.
5. Perform other duties as assigned.
補助業務(Secondary Functions)

• 料金免除申請の処理
• 繁忙期における他部署・他セクションのサポート
• スタッフ不在時の業務カバー
• 書類、パンフレット、ラックカード等の受け取り・配達
• その他、上司の指示による業務全般

Knowledge, Skills, and Abilities:
1. Associate’s degree or commensurate years of experience..
2. Possess at least two (2) to three (3) years’ work experience in sales industry or in a graphic design company.
3. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal).
4. Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs.
5. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment.
6. Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol.
7. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner.
8. Able to solve problems and deal constructively with conflict.
9. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization.
10. Possess basic math skills including usage of 10-key calculator.
11. Possess valid Hawaii driver’s license with clean abstract.
応募資格・スキル

• -準学士号または同等の経験
• 営業業界またはグラフィックデザイン会社での2〜3年の実務経験
• 英語・日本語でのプロフェッショナルなコミュニケーション能力(口頭・書面)
• ハワイの観光インフラ、ツアー手配、予約・請求業務、日本文化・習慣の知識
• 基本的なPCスキル、ソフトウェア、メール、オフィス機器の操作
• 優れた顧客対応スキル、電話応対、交渉、ビジネスマナー
• 自立して業務を遂行できる能力、協調性
• 問題解決能力、対立への建設的対応
• 明確かつ簡潔なアイデアの提示・社内外との円滑なコミュニケーション
• 基本的な数学スキル(10キー電卓の使用含む)
• ハワイ州の有効な運転免許証とクリーンな運転記録

Working Conditions:
Working Hours
1. Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, possible weekends and holidays, as deemed necessary.
2. Overtime work may be necessary, with prior management approval.
3. Regular attendance at the workplace is required.
勤務条件

• 月〜金:午前8時〜午後5時(必要に応じて週末・祝日勤務あり)
• 残業の可能性あり(事前承認制)
• 職場への定期的な出勤が必要

Working Environment
1. Air-conditioned office and/or remote work environment..
2. Work in large, open room with approximately 50-60 employees and multiple computer consoles.
3. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust.
このポジションの魅力
この職種は、クリエイティブな表現力と営業力を融合させた、非常にダイナミックな役割です。ハワイという国際的な舞台で、地域密着型のプロジェクトに携わりながら、大手企業との連携や文化イベントの企画にも関われる、やりがいのあるポジションです。英語・日本語のスキルを活かし、観光業界の最前線で活躍したい方に最適な環境です。

Equipment Used
1. In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment.
2. May use company car, if authorized by Corporate Operations, and camera for site inspections.

Physical and Mental Demands
1. Constant – pulling/lifting/carrying less than 25 pounds, vision;
2. Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
3. Occasional - pushing, running, stair climbing, bending, overhead reach;
4. Seldom – twisting, side bending;
5. Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination.

Communication Demands
1. Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.
2. Not applicable – supervising others, training/giving verbal instructions.
***

JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.