Job DetailsDescription

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.

This role involves spearheading initiatives to optimize system reliability, scalability, and operational efficiency while driving innovation in DevOps practices. You will build and oversee a world-class DevOps organization, align strategies with business objectives, and ensure the success of major technology initiatives, including releases and upgrades.

Primary Responsibilities

• Define and execute overall DevOps strategy
• Build and manage high-performing DevOps team
• Lead major releases and upgrades
• Implement CI/CD pipelines
• Ensure system reliability and cost-efficiency

Strategic Leadership

• Define and execute the enterprise-wide DevOps strategy, aligning with organizational goals and objectives.
• Build, mentor, and lead a high-performing DevOps organization, cultivating a culture of collaboration, innovation, and operational excellence.
• Foster strong partnerships with engineering, product, and business leaders to align DevOps goals with company priorities.
• Spearhead, own, and be fully accountable for the planning, execution, and success of major technology initiatives, including releases and upgrades.

Enterprise Process Optimization and Automation

• Oversee the design, implementation, and continuous optimization of CI/CD pipelines to enable efficient, reliable, and secure software delivery at scale.
• Drive enterprise-wide automation initiatives for infrastructure provisioning, configuration, and maintenance.
• Establish metrics and KPIs to measure the effectiveness of DevOps practices and continuously identify areas for improvement.

Infrastructure and Security

• Provide executive oversight of cloud and on-premises infrastructure, ensuring scalability, performance, and cost-efficiency.
• Champion security best practices, including access controls, patching, and DevSecOps integration, to safeguard infrastructure and data.
• Ensure compliance with relevant standards and regulations, positioning the organization as a leader in security and compliance.

Operational Resilience

• Develop and maintain robust backup, recovery, and failover strategies to ensure business continuity.Oversee disaster recovery planning, testing, and validation to prepare the organization for potential disruptions.
• Lead the organization in reducing incident frequency and impact through proactive risk mitigation strategies.

Monitoring and Tooling

• Own enterprise-level monitoring and alerting solutions (e.g., DataDog, ELK) to ensure system health and performance.
• Evaluate, adopt, and implement new tools and technologies to enhance the organization’s DevOps capabilities.

Collaboration and Knowledge Sharing

• Ensure alignment of infrastructure strategies with application needs by collaborating with development, operations, and security teams.
• Promote transparency and knowledge sharing by documenting infrastructure processes, configurations, and procedures.

Required Skills

• Management skills of DevOps Teams
• DevOps Architecture
• DevOps Pipeline Building
• Hybrid Cloud Administration with VMWare and AWS and beneficial as well in Azure
• Strong communication written and verbal

Preferred Skills

• Certifications in relevant areas such as AWS, Azure, Kubernetes, or DevOps methodologies.
• Preferred Experience:
• Experience driving enterprise-level technology transformations.
• Proficiency in leveraging data-driven insights to guide strategic decisions.

Required Experience

• Proven success in a senior leadership role, such as Director or equivalent, overseeing large-scale DevOps organizations.
• Extensive experience leading CI/CD, cloud infrastructure, and DevOps automation strategies in complex hybrid cloud environments.
• Strong understanding of DevSecOps principles, compliance standards, and modern security practices.
• Exceptional communication, leadership, and decision-making skills with a track record of cross-functional collaboration at the executive level.
• Experience with Azure DevOps.

Preferred Experience

• Experience driving enterprise-level technology transformations.
• Proficiency in leveraging data-driven insights to guide strategic decisions.

Regular Working hours : 40 Hrs per week. Occasional off hours nights and weekends

Pay: From $170,000.00 per year

Work Location: Hybrid remote in South Windsor, CT 06074