Location
This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Job Summary
Rapid Response is passionate about creating cutting-edge solutions that make a positive impact on protecting life and property. The Project Management Office (PMO) plays a critical role in ensuring the successful delivery of our projects. We provide best-in-class project management methodologies, standards, and tools that drive efficiency and effectiveness—whether in traditional or Agile environments. We are a team of dedicated individuals who are committed to exceeding customer expectations.

We are seeking a motivated and experienced Director of PMO to lead our team and ensure the successful execution of all projects. This role is responsible for building and maturing PMO practices, leading cross-functional projects, and managing hands-on projects. The ideal candidate has a proven track record of delivery excellence, a PMP certification, and strong experience applying Agile principles.

Salary Range
$140,000 - $170,000 per year, based on experience

Responsibilities

• Lead, manage, and develop a team of 10+ Project Managers providing guidance, coaching, and performance feedback to ensure individual and team success.
• Develop and implement PMO standard operating procedures (SOPs) aligned with PMI guidelines
• Manage defined projects to meet expectations, achieve business outcomes, and adhere to quality standards
• Collaborate with stakeholders to identify and address project risks and challenges
• Proactively identify opportunities for improvement and implement changes to enhance project management practices
• Stay abreast of trends and best practices in project management
• Contribute to the development and implementation of training programs for project teams

Basic Qualifications

• Ten (10) years of experience managing people
• PMP Certification
• Four (4) year degree or equivalent military experience
• Excellent verbal and written communication skills
• Ability to work on multiple projects concurrently
• Highly organized with demonstrated attention to detail and a sense of urgency

Preferred Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or Engineering
• Eight plus (8+) years of hands-on experience managing projects
• PMI DASM (Disciplined Agile Scrum Master), GAQM CPD (Certified Project Director)

What awaits you at Rapid Response

• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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