Job Summary

We are seeking a dynamic and proactive Manager to lead our iSmash team with enthusiasm and strategic vision. In this pivotal role, you will oversee daily operations, drive sales growth, and foster an engaging environment that prioritizes exceptional customer service. Your hands-on leadership will ensure smooth facility management, effective team supervision, and efficient inventory control, staff scheduling, marketing initiatives, community engagement, all while maintaining a positive and motivating workplace culture. This position offers an exciting opportunity for a motivated individual to make a significant impact in a fast-paced entertainment business setting.

Duties and Responsibilities:

• Schedule and manage employees
• Act as the primary contact for B2B relationships
• Handle minor facility issues and damage
• Order consumables unrelated to smashables (e.g., wipes, paper towels, toilet paper)
• Oversee supply pick-ups, and if required, can pick up the supply locally
• Be present during most of weekend days and large events
• Work towards realizing or exceeding determined sales plans and target metric objectives.
• Ensure consistent execution of company’s marketing and visual presentation
• Train staff on how to drive sales through consistent development of product knowledge and customer service standards
• Ensure compliance to policies and procedures and report concerns to the owner
• Maintain proper inventory controls, facilitate inventory transaction and bulk count
• Ensure the center is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Keep daily records of facility sales, damages, deposit log, scheduling, employee discount and new hire paperwork
• Interact with customers who have an issue or need high-level support with a purchase or refund
• Ensure the center remains clean and presentable at all times

Requirements:

• Must be at least 18 years old
• Prior management experience in a retail store or entertainment center
• Strong customer service skills since this is a customer-oriented job
• Excellent leadership skills and ability to work with teams
• Good communication and interpersonal skills towards customers, staff members and franchise/B2B
• Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining facility appearance
• Ability to lift heavy merchandise, walk and stand for long hours
• Outstanding sales abilities to sell items to customers
• Ability to operate basic business software programs
• Willingness to work in a fast-paced, demanding environment

Compensation & Benefits

• $45,000–$50,000 annual salary, based on experience
• Performance-based bonus opportunities
• Paid pre-opening training
• Opportunity to lead the launch of a brand-new entertainment venue
• Employee discounts on iSmash experiences
• Fun, fast-paced, and energetic work environment where no two days are the same

Why Join iSmash?

This isn't just another management position—it's an opportunity to build something from the ground up. As the Founding Manager, you'll shape the culture, hire and develop your own team, create memorable experiences for guests, and help establish iSmash Westborough as the premier destination for fun, celebrations, and team-building in the MetroWest area.

If you're an energetic leader who enjoys building teams, delivering exceptional guest experiences, and taking ownership of a growing business, we'd love to hear from you.

Apply today and help us make our August 21 Grand Opening an unforgettable success!

About iSmash :

iSmash is an exciting, fast-growing entertainment franchise that delivers unforgettable experiences through rage rooms, paint splatter rooms, interactive digital games, and group activities. Whether guests are celebrating birthdays, hosting corporate team-building events, enjoying a night out with friends, or simply looking for a fun way to relieve stress, iSmash provides a safe, energetic, and memorable experience unlike any other.

This is a rare opportunity to become the Founding Manager of our brand-new Westborough location. As the first Manager, you'll have the unique opportunity to build the team, establish the culture, implement operational excellence, and play a pivotal role in launching one of MetroWest's newest entertainment destinations.

We're excited to open our doors in Westborough, Massachusetts, with our Grand Opening scheduled for August 21. We're looking for an exceptional leader to join us beginning around August 1 to help prepare for opening day. During the pre-opening period, you'll join hands with owners to recruit and train the team, establish operational procedures, coordinate opening activities, and ensure the center is ready to deliver an outstanding guest experience from day one.

At iSmash, we believe great experiences start with great people. Our culture is built on energy, teamwork, accountability, safety, and fun. We empower our leaders to think like business owners, lead by example, and create an environment where employees enjoy coming to work and guests can't wait to return. Every interaction is an opportunity to create memorable experiences and exceed expectations.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• Why are you interested in this job?

Experience:

• Management: 2 years (Preferred)

License/Certification:

• Driving License (Preferred)

Ability to Commute:

• Westborough, MA 01581 (Preferred)

Work Location: In person