Evening Dispatch Service Representative (DSR)

On Time Experts | Garland, TX

Pay: $20–$24 per Hour

Work Schedule: 4:00 PM – 12:00 AM

Are you a customer service professional who thrives in a fast-paced environment? Do you enjoy helping customers, solving problems, and being part of a winning team? On Time Experts is looking for an Evening Dispatch Service Representative (DSR) to join our growing team.

This position will begin with 2–3 weeks of paid in-office training at our Garland headquarters before transitioning to a remote work schedule.

What You'll Do

• Answer inbound customer calls and provide exceptional customer service.

• Schedule service appointments for HVAC, plumbing, and electrical customers.

• Support dispatch operations and help maximize technician efficiency.

• Communicate with customers regarding appointment updates and service availability.

• Accurately enter customer information and job details into company systems.

• Work closely with dispatchers, technicians, and management to ensure a world-class customer experience.

• Assist with after-hours and emergency service requests.

What We're Looking For

• Previous customer service, call center, CSR, DSR, or dispatch experience preferred.

• Strong communication skills and a positive attitude.

• Ability to multitask and remain organized in a fast-paced environment.

• Comfortable working evenings and handling a high volume of calls.

• Strong computer skills and ability to learn new software quickly.

• Home office environment with reliable high-speed internet after training is completed.

What We Offer

• Competitive pay of $20–$24 per hour

• Remote work opportunity after successful completion of training

• Medical, dental, and vision insurance

• Paid time off and paid holidays

• 401(k) with company match

• Career advancement opportunities with one of the fastest-growing home service companies in Texas

• Fun, team-oriented culture that rewards performance and growth

If you're dependable, customer-focused, and looking for a long-term career opportunity with a company that invests in its people, we'd love to hear from you.

Apply today and become an On Time Expert!

Location: In Office Position: 2914 National Ct. Garland TX, 75041