Job Function

The technician Audio Visual (AV) and Media Services support the delivery, reliability, and smooth operation of AV technology used for college events, meetings, and rental spaces. This role assists with setting up, operating, and troubleshooting AV systems, ensuring users have a positive and seamless experience. The Technician assists the Manager of Event Audio Visual (AV) and Media Services to provide campus departments, event planners, and presenters to provide hands-on technical support and help maintain AV equipment, digital signage, and related media services. Additionally, the Technician will perform technical aspects related to conference and event productions, assisting in all on-site AV operations while collaborating closely with departments and clients to ensure seamless AV solution integration. This position is ideal for someone with working knowledge of audiovisual systems who is eager to support daily operations, contribute to event production needs, and provide excellent customer service.

Job Responsibilities

• Support the setup, operation, and teardown of AV equipment for college-wide events, internal meetings, and public programs.
• Provide real-time basic troubleshooting of AV equipment during events to help prevent disruptions.
• Assist in maintaining AV systems, including routine inspections, equipment cleaning, and simple repairs.
• Help ensure AV presentation spaces remain user-friendly and ready for use, including updating instructions, signage, and presets as needed.
• Provide hands-on support for lectures, presentations, performances, and live-streamed events.
• Assist with training end-users, speakers, and presenters on operating in-room AV systems.
• Support digital signage updates and content scheduling across campus locations.
• Help assemble, test, and deploy portable AV kits, live-streaming equipment, and small production setups.
• Collaborate with Manager Event Audio Visual and Media Services, event planners, and campus partners to meet event technology requirements.
• Communicate effectively with clients, presenters, and event staff to ensure AV needs are clearly understood and met.
• Maintain working knowledge of current AV tools, software, and best practices relevant to the college’s needs.

• Assist Manager Event Audio Visual and Media Services with AV inventory tracking and basic documentation.

• May provide guidance to work study students or part-time staff during events.

Education

• Associate degree or relevant coursework or certification in audio, sound, media arts, digital media production, information technology, or a related field; or a minimum of two years of professional work in AV support, event production, or technical operations
• (a portfolio of completed projects and/or industry certifications may be requested for the interview process)

• Must have valid driver's license, insurance and reliable transportation

Qualifications

• 1 or more years of experience supporting AV systems, including setup, basic troubleshooting, and event operations.
• Familiarity with production AV equipment such as mixers, cameras, microphones, switchers, projectors, and control consoles.
• Understanding with production AV equipment (Ross, Blackmagic, Shure, Yamaha, BiAmp, Panasonic, ClearCom, Elgato, etc.) as well as experience and fluency with enterprise AV (Cisco, Q-SYS, Crestron, Extron, etc.) is helpful but not required.
• Experience with live-streaming tools or software (e.g., OBS, hardware encoders) is a plus.
• Proficient in using specialized tools and software for testing and calibration, as well as understanding blueprints, schematics, and technical documentation. Knowledge of complex diagnostic tests, repairs, and preventative maintenance of AV systems. Demonstrated understanding of electronic systems and components.
• Working with AV over IP
• Experience with digital signage systems is a plus (e.g., Rise Vision, CleverLive).