Job description

Are you a motivated go-getter ready to Inspire Better and build a team for shared success? If so, you may be the perfect person to be our General Manager!

The General Manager is responsible for leading the FOH and BOH operations of the Cafe. The GM will spend significant time performing managerial duties, as well as back of house smoothie and food preparation functions. Key responsibilities include hiring, managing, training and disciplining restaurant team members as well as the management team. The GM is responsible for ensuring an excellent guest experience, the safety of our guests, team members and property, and product quality. The GM must hit operational and sales goals for the Cafe, as well as operate within brand standards.

ESSENTIAL FUNCTIONS

▪ Wears an “owner’s hat” in operating the store.

▪ Knowledgeable and proficient in each position within the cafe.

▪ Successful completion of the provided training in Cafe Basics, Certified Trainer, and Crew Leader Training Programs.

▪ Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at theappropriate level.

▪ Manages and delegates daily functions of the café including prepping product, making food andsmoothies, serving customers, and completing daily and weekly cleaning duties.

▪ Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.

▪ Manages the brand experience, including hospitality, quality control, and speed of service.

▪ Ensures all safety and security policies are being followed as set by the brand.

▪ Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.

▪ Drives ServSafe compliance and proper food handling procedures.

▪ Performs any additional tasks necessary to run the store.

REQUIRED EXPERIENCE & KNOWLEDGE

▪ 5 years of food service experience or hospitality degree

▪ Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.

▪ Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.

▪ Manages labor to ensure proper staffing levels to meet the budget and sales strategy.

▪Manages the inventory and par levels.

▪ Ensures equipment is operable to execute brand standards.

Legally able to work within the State and Federal guidelines.

▪ Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.

PHYSICAL REQUIREMENTS

▪ Continuous standing and walking throughout the duration of each shift.

▪ Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, ortaking out trash.

▪ Constant face-to-face interactions with crew members and customers.

▪ Safely navigate in a fast-paced café environment.

▪ Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• General Managers can expect to have a 50-hour work week, dictated by the needs of the business.
• Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.

▪ Servsafe certification preferred

▪ Strong in driving operational execution in both FOH and BOH.

• Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast paced, upbeat environment with no fryers!
• Comfortable with a high level of change.

Tips will be included in your hourly wage and usually fluctuate between $2 and $3 per hour. Tips are not guaranteed

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift
• Night Shift

Work Location: One location

Job Type: Full-time

Pay: Up to $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• South Portland, ME 04106 (Required)

Ability to Relocate:

• South Portland, ME 04106: Relocate before starting work (Required)

Work Location: In person