Essential Functions

• Ensure proper training and coaching of housekeeping staff to ensure all members of the housekeeping staff are meeting the hotel and brands standards and expectations.
• Work to ensure housekeepers are meeting their minutes per occupied room budgets. As well as any other reasonable request from any member of the hotel leadership team.
• Oversee housekeeping staff regarding room cleaning progress by checking the cleanliness of rooms and communicating that status to the front desk.
• Ensure rooms are prepared according to standards and audit them.

• If guests’ forgotten items are found in the room, record them with the lost and found/front desk.
• Organize storage rooms, assist in putting away deliveries, supplies, and linens, and assist with doing inventory as well as any other duties that may be assigned.
• Report daily communications and inspections to managers.
• Distribute and log all keys and communication devices and receive them back at end of day.
• Monitor systems for timely completion of requests.
• Communicate with other departments as needed.
• Report any guest issues to management.
• Be a point of contact for guest and staff opportunities.
• Ensure bathrooms are clean and fully stocked with guest supplies.
• Ensure beds are properly made with appropriate clean linen and pillow.
• Dust and clean walls, windows, inside of sliding door.
• Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways and cribs.
• Complete special projects of a deep cleaning nature.
• Ensure linen cart is stocked with needed supplies and tools.
• Vacuum, mop and clean floors.
• Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Remove all dirty terry and linen and replace with clean par to designated layout.
• Replace all guestroom items required by SOP and room type.
• Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
• Complete reoccurring projects to ensure rooms are housekeeping department cleanliness.
• Refurnishes room with supplies, towels etc. as required.
• Return and restock cart at end of shift.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.

• Computer and Microsoft Office skills.

• Strong leadership skills and the ability to apply them in a dynamic environment.

• Establish goals and objectives for department.

• Well organized, focused and complete all work assigned.

• Work cohesively with co-workers and all departments as part of a team.

• Build morale and promote positive employee engagement.

• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.

• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.

• Ability to communicate verbally with guests, management, and co-workers.

• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to understand guest service needs.

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence required.

Experience: Minimum of 1 year experience in housekeeping

Additional: Will be required to work flexible scheduled shifts based on business needs. Preferred bi-lingual in Spanish and English.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.