Maintenance Supervisor - The Flats at Minor Park (Kansas City, MO)

At Prism Real Estate Services, we put People first, show Respect to earn it, operate with Integrity, and prioritize Service to others in order to live a Meaningful life, develop a Reputation for Excellence in all things, and Strengthen each other for tomorrow. These are our values and the “why” that drives us as a premier property management company to provide active first-class management to our residential and commercial portfolios across Kansas City and the Midwest.

Our values compel us to cultivate a RELATIONAL work community full of MOTIVATING people who celebrate wins big and small. Our ever-changing world requires us to remain ADAPTABLE to meet needs and FORWARD-LOOKING to anticipate and overcome challenges. What doesn’t change is the need for our team of AUTHENTIC, ACCOUNTABLE, and ACCESSIBLE professionals who say what they mean, do what they say, and love what they do. We take the INITIATIVE to make a difference and strive to be INVENTIVE, never settling for what worked yesterday. Through this culture, we are constantly building a more REWARDING place to work and a COLLABORATIVE team to achieve our mission.

At Prism, a Maintenance Supervisor thrives on being the “Miracle Grow” additive to the already amazing company soup that keeps our properties safe, clean, and welcoming for all tenants, visitors, and staff. Maintenance Technicians are the backbones of our properties because you are our first line of defense when an issue arises.

Prism is looking for a Maintenance Supervisor like YOU if you…

• Love to Solve Problems and Make Things Work – Your favorite toy as a kid was probably a Rubik’s cube. Something about getting your hands on a tangible object, taking it apart, understanding it, and putting it back together is exhilarating for you. Now, you get to use that curiosity and thirst for knowledge to ensure a family has a working AC in the summertime, an elderly couple has heat in the winter, or a single parent has running water. It’s an awesome responsibility that you don’t take lightly.
• Communicate Well with Residents and Office Staff – You know that step one to being a great communicator is being a GREAT LISTENER!!! You listen to understand rather than respond and make sure you understand before making decisions. Not only are you reachable and keep people in the loop but you convey messages and information with clarity and respect regardless of the situation. You know that the property is a close-knit community that thrives off of open and honest communication.
• Take Pride in a Job Well Done – You know your stuff and are not afraid to show it. The comfort and safety of your communities’ residents rely on you, and you don’t take that lightly. People know that when you come to fix an issue, you will get it right the first time, and their day and life and family will be better off. Pride in your work and confidence in your ability are your superpowers.
• Embody Dependability – The team learns fast that you can be trusted and that they can rely on your constant presence, consistent desire to improve, and genuine care for the wellbeing of the residents. Though not afraid to ask for help when needed and grateful for the Prism family that has your back, you are self-motivated and don’t have to be convinced to be present and do your best. Residents and staff can always reach you and know that when you touch it, it is going to work.
• Take Ownership of the Property – While you respect the leadership of the Property Manager, you take just as much ownership in the community as you would if it were your own. You look out for the little things that make a property a home: picking up trash on the sidewalk, fixing chipped paint on the stairwells, and noticing when bushes and trees need to be trimmed.

RESPONSIBILITIES (Identification of Major Areas of Responsibility, Not All Inclusive):

• Maintain a professional image and attitude in keeping with the objectives of Prism Real Estate Services and residents’ welfare.
• Report to the Property Manager and/or Head of Maintenance each morning to communicate the daily needs of the property and receive daily assignments.
• Wear a uniform shirt and identification as provided/directed by the Property Manager and/or Regional Manager.

Grounds and Curb Appeal:

• Keep grounds, garbage container areas, hallways, garages, and/or parking lots neat and orderly, not allowing any trash or debris to accumulate.
• Assist management/leasing staff with curb appeal, including detailing model units, putting out balloons, banners, a-boards, etc.
• Oversee and assist with all work associated with the upkeep of the grounds.

Work Orders:

• Work orders are to be recorded in the work order system. Permission to enter must be given by the resident. Work orders are to be properly completed within 24 hours unless parts or outside repair by a contractor must be secured.
• Leave the resident a copy of the completed work order in the unit and return one copy to the office for filing, OR leave the resident a copy of the incomplete work order with the estimated date of completion and return one copy to the office.
• Maintain and periodically analyze work orders for consistent patterns or long-term maintenance concerns.

Building & Common Area Maintenance:

• Regular maintenance of the building's exteriors, building interiors, and common areas is directed by the Head of Maintenance.
• When requested, participate in annual inspections of units to determine the need for preventative and restorative repairs.
• Perform a wide variety of electrical, plumbing, carpentry, and preventative maintenance tasks as needed/requested.

Inventory, Tools & Supplies:

• The Maintenance staff should supply their own basic tools such as a hammer, screwdrivers, drill, etc. Specialty tools used for property purposes may be purchased with the approval of the Regional Manager.
• Maintain property-owned materials and tools neat and orderly at all times. Maintain a neat and organized workshop area free of clutter and debris.

Vendors:

• Prism expects each staff member to treat vendors with respect, fairness, and honesty.
• Prism does not ever allow vendors to charge materials or anything on property accounts.

Turnovers:

• Vacant units are to be turned and made market-ready within 3-5 days of the prior resident’s move out, depending on the work required.
• At the discretion of the Property Manager and/or Head of Maintenance, maintenance personnel may be required to paint units.
• Change the lock(s) on all vacant unit doors, and make or have made any necessary keys.

Vehicle Use/Mileage Supply Transport:

• A few properties may have either a maintenance vehicle or a maintenance golf cart. These vehicles are to be driven only by approved licensed drivers with a clean driving record. The vehicles are to be maintained neat and orderly at all times.
• For those properties that do not have a vehicle provided to transport supplies, other carts, dollies, or similar apparatus may be used. Mileage for travel on the property is not reimbursed.
• Mileage is paid through payroll.

On-call Emergencies:

• The Head of Maintenance and Maintenance Technician must be available to take emergency calls on a 7-day rotating basis. The staff person on-call will be equipped with a cell phone and is required to return calls within 15 minutes.
• Maintenance staff must never respond to an emergency page while intoxicated or after consuming alcohol.
• On-call emergencies are considered anything involving life-safety issues, floods, fires, earthquakes, other natural disasters, or major destruction or threats to physical property.

Safety:

• All staff must strictly adhere to safety policies and procedures to prevent on-the-job injuries and maintain a safe work and living environment.
• Maintenance staff is not permitted to carry weapons.

SKILL REQUIREMENTS

• Knowledge of Prism policies and procedures, particularly as they pertain to property maintenance.
• Knowledge of HUD regulations regarding housing quality standards and other maintenance-related standards.
• Knowledge of building and grounds maintenance, including standard practices, methods, tools, materials, electrical, plumbing, HVAC, painting, carpentry, and groundskeeping.
• Knowledge of occupational hazards and appropriate safety precautions.
• Ability to administer a comprehensive maintenance program for a public housing site.
• Ability to analyze information from inspections in order to determine the maintenance needs and the quality of maintenance services provided.
• Ability to develop plans and procedures for efficient and timely completion of work.
• Ability to maintain records in an orderly fashion.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with supervisors, subordinates, co-workers, residents, contractors, and the general public.
• Ability to read, understand, and work from sketches and blueprints.

QUALIFICATIONS

• HVAC certified, where applicable
• Willingness to pitch in and work in areas other than repairs and maintenance, i.e., janitorial, custodial, gardening, painting, etc.
• Valid driver's license and up-to-date vehicle insurance.
• Use of personal automobile for local job-related travel and pick-up.
• Neat, clean, and appropriate appearance.
• Meet Prism Criminal Background prior to employment.
• Successful completion of LMS Training Program upon employment.

PHYSICAL REQUIREMENTS

• Physical aspects of the job may require heavy (50 pounds) lifting, bending, kneeling, stooping, climbing, balancing, and carrying.
• Must be able to see, hear, speak, listen, and perform duties as instructed.

EDUCATION

• High School Diploma or equivalent required.

EXPERIENCE

• Experience in multi-family property maintenance is highly preferred but not required.
• Formal training or experience in the following areas: carpentry, light plumbing work, light electrical work, painting, refurbishing, etc.

Because of our values and our culture, Prism Real Estate Services strives to achieve our mission to improve the lives of people in our communities, one property at a time. This includes our talent community spread between our corporate office and various properties. It is the dedication of our people to our teams and tenants that ultimately drives our success. This PRISM NATION of talent always has room for one more independently motivated, passionate, and fun individual looking for a work family in which they can thrive. We hope you will consider joining our team if you see yourself in this description.

In addition to a great work experience, we provide our team:

• Partially Funded Health Insurance
• Starting 2 Weeks Paid Time Off (PTO) That Increases Over Time
• An Extra “Bonus Day” Off Each Quarter
• 6 Paid Holidays Yearly (with Additional Hours the Day Before or After)
• Company Funded Life Insurance
• Company Funded Long-Term Disability Insurance
• 401(k) with Safe Harbor Matching
• Rent Discount at select Prism Properties
• Complimentary Employee Assistance Program (EAP)
• Opportunities to Volunteer in the Community as a Company

Prism Real Estate Services, LLC is an Equal Opportunity Employer (EOE) and participates in E-Verify. Principals Only.