IT Support Analyst

Duties:

• Provide technical support and troubleshooting for hardware, software, and network issues
• Install, configure, and maintain computer systems and peripherals
• Respond to user inquiries and provide timely feedback, and resolution of IT-related problems
• Collaborate with team members to identify and implement solutions to improve system performance and reliability
• Assist in the administration of IT infrastructure, including servers, networks, and Office365
• Document and maintain accurate records of IT support activities.

Skills:

• Proficient in Windows operating systems (Windows 10/11, Basic Windows Server AD Administrator
• Strong knowledge of computer hardware components and troubleshooting techniques
• Hands-on experience with desktop applications and hardware solutions
• Experience with network operations and concepts
• Experience with Azure Active Directory Admin Portals
• Experience with video conference solutions such as: Zoom and Teams
• Experience with file sharing solutions such as: ShareFile, Box and One Drive
• Basic Experience with VMware
• Understanding Of Endpoint and Network Security
• Experience with support and patching tools such as Managed Engine /Ninja, etc.

Physical Requirements:

Heavy Lifting & Equipment Handling

• Lifting: Regularly required to lift, carry, push, and pull equipment weighing up to 30 to 50 lbs. (e.g., servers, desktops, printers, or battery backups).
• Mobility: Ability to walk and stand frequently, sometimes navigating across large buildings, warehouses, or multiple campus locations.

Agility & Maneuverability

• Crawl and Kneel: Must be comfortable crawling under desks, routing cables behind equipment, or accessing network closets.
• Reach and Stretch: Frequent reaching overhead, horizontally, or below the waist to plug in equipment or manage wire racks.
• Climb: Capacity to use stepladders or climb ladders to mount equipment, access ceiling Wi-Fi routers, or manage server rooms.

Dexterity & Sensory Capabilities

• Fine Motor Skills: High degree of finger and hand dexterity to assemble, disassemble, and repair delicate, small-scale computer hardware (e.g., swapping hard drives, replacing memory, managing small screws).
• Vision: Near vision is critical for reading small text, viewing fine details on motherboards, and observing computer screens for long periods. Color vision is frequently required to identify color-coded wiring and port indicators.

Requirements

Associate’s Degree in Information Technology, Computer Science, or a related field, Bachelor’s preferred

3 plus years’ experience in Information Technology.

• Customer service skills to provide high levels of empathy, patience, and active listening. Understand user frustration and provide calm, patient, and personalized support.
• Exceptional verbal and written communication skills to articulate troubleshooting steps clearly and manage client expectations.
• Strong critical-thinking skills combined with a genuine passion for helping people.

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be assigned

Job Type: Full-time

Pay: $25.28 - $30.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: In person