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Position Description

Art Sentry is a 25-year-old technology company whose security systems help protect priceless works of art at many of the nation’s leading museums. Our technology plays a critical role in safeguarding some of the world’s most valuable cultural treasures.

We’re looking for an IT Operations Specialist to join our team in Middleburg Heights, Ohio.

This is an in-office, hands-on role where no two days are exactly alike. You’ll work across technical support, software testing, server configuration, hardware deployment, shipping, procurement, and customer operations. If you enjoy solving problems, learning new technology, and taking ownership of your work, you’ll have the opportunity to make a real impact while building your technical career.

What You’ll Do

• Provide technical support and troubleshoot customer issues
• Test software releases and document results before deployment
• Configure and stage servers and hardware for customer installations
• Prepare systems for deployment and verify quality before shipment
• Manage shipping, receiving, inventory, and procurement
• Document work accurately and maintain organized records
• Identify issues proactively and drive tasks through completion
• Work closely with our development team

What Success Looks Like

• You communicate clearly with customers and team members and follow issues through to full resolution.
• You produce accurate, high-quality work and verify the details before considering a task complete.
• You learn quickly and continually take on new responsibilities.
• You take ownership, solve problems, and consistently follow through without reminders.
• You act with urgency—prioritizing effectively, adapting as priorities change, and keeping work moving.
• You proactively identify what needs to be done and take initiative rather than waiting for direction.

You'll Enjoy This Role If You...

• Like solving technical problems.
• Enjoy learning new technologies.
• Take pride in getting the details right.
• Prefer variety over doing the same thing every day.
• Naturally look for ways to improve things.
• Enjoy helping customers and teammates succeed.
• Like working with both software and hardware.
• Want to grow your technical skills while taking on increasing responsibility.

What We’re Looking For

• 2+ years of IT support or technical operations experience
• Experience troubleshooting Windows-based systems
• Basic Linux experience or a strong desire to learn
• Excellent organizational and problem-solving skills
• Strong written and verbal communication
• Ability to manage multiple priorities while maintaining accuracy
• Self-motivated with a strong sense of ownership and accountability

Nice to haves

• Networking experience
• Server hardware experience
• Software testing or QA experience
• Experience with shipping, inventory, or procurement
• CompTIA A+, Network+, Security+, or similar certifications

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Stable, growing company with long-term career opportunities

Why Art Sentry?

At Art Sentry, you’ll work alongside a small, experienced team where your contributions matter. You’ll have the opportunity to learn, solve interesting technical challenges, and help protect some of the world’s most treasured museums using technology that makes a real difference.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Tell us about your level of technical IT schooling/training/skills and experience, and experience with Linux.
• What are your personal goals and how does this position fit into those goals?

Experience:

• Technical support: 4 years (Required)

Work Location: In person