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CMC
3.6
IT Service Delivery Lead
Martinsburg, WV
Serve as the primary technical lead and escalation point for complex, high-impact, and business-critical incidents, driving timely resolution and minimizing……
2d
GTS Technology Solutions
3.7
IT Help Desk Technician
Austin, TX
$21.00 Per Hour (Employer provided)
Easy Apply
Clear, calm communication—able to translate technical steps for non-technical users (even under stress). Answer DFPS Service Desk calls/emails during scheduled……
5d
inSync Staffing
4.3
Associate Help Desk Specialist
Columbus, IN
$35.00 - $40.00 Per Hour (Employer provided)
Easy Apply
This role provides hands-on IT support for field locations throughout the Columbus, IN region and requires frequent travel to remote sites.…
24h
FM Industries
3.4
IT Help Desk Specialist
Fremont, CA
$30.00 - $35.00 Per Hour (Employer provided)
Easy Apply
Log telephone calls to the Helpdesk ticketing systems, if needed. Deploy PC hardware, computer peripherals, scanners, desk phones, and mobile devices (iOS,……
5d
CCIntegration
3.0
IT Administrator II
Plano, TX
$55K - $73K (Glassdoor est.)
Easy Apply
Support implementation and enforcement of security policies, endpoint protection, and monitoring tools. Provide daily onsite technical support for employees,……
24h
Kim's Convenience Stores
2.8
IT Assistant
Palestine, TX
$34K - $51K (Glassdoor est.)
Easy Apply
Must possess a clear driving record and be able to travel to locations to perform repairs. Providing technical support for end users in Office 365 and other……
3d
Uline
3.6
Senior IT Security Administrator
Pleasant Prairie, WI
$103K - $133K (Glassdoor est.)
Bachelor's degree in computer science, information technology or related field. Communicate technical security concepts effectively to business users,……
4d
Westat
3.6
VMWare Engineer (Senior IT Analyst) - HYBRID
Bethesda, MD
$140K - $155K (Employer provided)
Bachelor’s degree in computer science, Information Technology, or related field. Westat is a leader in research, data collection and analysis, technical……
24h
NIFCO America Corp
3.2
IT Application Manager
Canal Winchester, OH
$72K - $117K (Glassdoor est.)
Easy Apply
Bachelor’s degree in Information Technology, Computer Science, or related field preferred. My role requires that I build strong customer relationships and……
30d+
Irwin
4.0
Sr. IT Support Technician
Altamont, IL
$63K - $73K (Employer provided)
Easy Apply
Strong communication and customer service skills, with the ability to explain technical issues to non-technical users.…
3d
D-Patrick
3.6
IT Support Analyst
Evansville, IN
$53K - $81K (Glassdoor est.)
Easy Apply
Answer Help desk calls and ensure that these calls are quickly addressed and resolved with a high degree of professionalism with a customer focus.…
30d+
Confidential
IT Support Engineer (MSP EXPERIENCE REQUIRED)
United States
$60K (Employer provided)
Easy Apply
Setup of new user profiles and software installation. Assist clients with the installation, configuration and ongoing usability of workstations, peripheral……
30d+
Austal USA
3.7
Manager IT Infrastructure
Mobile, AL
$90K - $138K (Glassdoor est.)
Easy Apply
The Manager will collaborate with IT Leadership and peers to design, implement, and continuously improve the IT infrastructure environment to meet business……
30d+
Benshaw
2.7
IT Manager
Pittsburgh, PA
$81K - $125K (Glassdoor est.)
Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience. Lead, mentor, and develop a team of three IT and ERP……
24d
Peraton
3.5
Help Desk Representative
Fort Huachuca, AZ
$39K - $62K (Employer provided)
This person will answer incoming calls from Customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide……
30d+
DataPrivia, Inc.
Managed IT Systems Engineer
Lynchburg, VA
$75K - $91K (Employer provided)
Easy Apply
Valid Virginia driver's license required. Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.…
7d
Hyundai Mobis
3.2
IT Infrastructure Consultant
Ellabell, GA
$83K - $136K (Glassdoor est.)
Easy Apply
Bachelor’s degree in computer science, Information Technology, or a related field. Knowledge of ITIL processes and holding ITIL Foundation certification.…
30d+
Techlocity
3.2
TIER 2 HELPDESK TECHNICIAN
Indianapolis, IN
$27.25 - $30.00 Per Hour (Employer provided)
Easy Apply
You'll tackle complex technical issues, uncover root causes, and own resolutions that directly impact our clients' ability to operate effectively.…
30d
Thoma-Sea Marine Constructors, LLC
IT Manager
Houma, LA
$80K - $90K (Employer provided)
Easy Apply
Manage Microsoft 365 / Azure AD administration including user account provisioning, license assignment, and offboarding. This is a full-time, on-site position.…
30d+
A Fast Growing AI Robotics Company
Senior IT Support Engineer
Cambridge, MA
$55.00 - $65.00 Per Hour (Employer provided)
Easy Apply
HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access,……
30d+
Uline
3.6
Senior IT Security Engineer
Pleasant Prairie, WI
$123K - $148K (Glassdoor est.)
Lead design and hands-on implementation of IT Security solutions with a focus on user access that ensures network safety.…
25d
Solidus Resources
IT Help Desk Specialist
Lovelock, NV
$75K - $85K (Employer provided)
Easy Apply
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Provide day-to-day technical support to end-users, addressing……
18d
TRISTAR
3.5
Information System Security Specialist II
Crane, IN
$66K - $99K (Glassdoor est.)
Easy Apply
Evaluate security controls, assess their impact on systems, and develop mitigation strategies where necessary. Must be a U.S. Citizen.…
30d+
Renown Health
3.3
Supervisor of IT - Epic Beaker
Reno, NV
$72K - $104K (Glassdoor est.)
System Analysis and Design*: Perform complex system analysis, design and simulation, and develop innovative solutions for demanding business/clinical situations……
30d+
Plus Credit Union
1.9
IT Manager
Las Vegas, NV
$60K (Employer provided)
Easy Apply
Evaluate emerging technologies (AI tools, digital payments, cloud services, network modernization) for credit union applicability. Job Type: Full-time/Salary.…
30d+
Hardin County Savings Bank
IT Technician
Eldora, IA
$25.00 - $30.00 Per Hour (Employer provided)
Easy Apply
Manage the IT compliance program to comply with federal and state banking laws and regulations. Perform troubleshooting to diagnose and resolve problems (repair……
30d+
Hirschfeld Industries
3.7
Help Desk Technician
San Angelo, TX
$18.00 - $20.00 Per Hour (Employer provided)
Position will require some remote support to various sites around the country, some on-site/desk-side support, and some troubleshooting of network and devices……
17d
Foxdale Village
4.3
Director of IT
State College, PA
$96K - $155K (Glassdoor est.)
Easy Apply
Education/ Training: *A bachelor’s degree in computer science or a closely related field. Completes periodic technology risk assessments and uses the data to……
7d
Community Education Network
3.0
Information Technology (IT) Manager
Chicago, IL
$58K - $73K (Employer provided)
Easy Apply
Bachelor’s degree in Information Technology, Computer Science, or related field. Master’s degree in a related field. Up to 80% employer-paid medical coverage.…
30d+
TCA Consulting
2.1
Desktop Support Technician
Hartford, CT
$22.00 Per Hour (Employer provided)
Easy Apply
Additionally, the contractor will assist with imaging and QA of equipment, refreshes, iPhone support, equipment repairs, receiving and storing new hardware from……
24h

CMC

3.6

IT Service Delivery Lead

Martinsburg, WV

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

it's what's inside that counts

_______________________________

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Lead end-to-end IT service delivery operations for assigned site(s), ensuring reliable, secure, and business-aligned technology services
Serve as the primary technical lead and escalation point for complex, high-impact, and business-critical incidents, driving timely resolution and minimizing operational disruption
Manage service performance through ServiceNow (or equivalent ITSM platform), including SLA attainment, incident and request management, backlog reduction, and service quality improvement
Drive incident, problem, and change management processes, conducting root cause analysis and implementing corrective and preventive actions to improve service stability
Provide technical leadership, guidance, and coaching to service delivery personnel, fostering accountability, operational excellence, and a customer-focused culture
Partner with enterprise IT teams, including Infrastructure, Network, Security, Cloud, and Application Support, to ensure seamless service integration and support
Oversee IT asset and configuration management processes, ensuring lifecycle governance from procurement through deployment, maintenance, and retirement
Lead or support site-level technology initiatives, including infrastructure upgrades, hardware refreshes, deployments, integrations, and continuous improvement projects
Build and maintain strong relationships with business and site leadership to align service delivery priorities with operational and strategic objectives
Support manufacturing systems and operational technology (OT) environments where applicable, ensuring availability and operational continuity
Establish and maintain operational documentation, knowledge articles, support procedures, and technical standards
Ensure compliance with IT policies, cybersecurity requirements, audit controls, and change management practices
Leverage service metrics, trend analysis, and reporting to drive data-driven decision-making and continuous service improvement
Participate in major incident management, on-call support, and critical event response as required
Travel up to 15% to support business operations, projects, and stakeholder engagement
Operate effectively across both corporate office and industrial/manufacturing environments

What You'll Need

Strong experience supporting end-user computing environments, including hardware, operating systems, mobile devices, and peripherals
Hands-on experience with ITSM platforms, preferably ServiceNow
Knowledge of Service Asset and Configuration Management (SACM) principles and best practices
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, wireless technologies, and basic routing concepts
Experience supporting Microsoft technologies, including Microsoft 365, Active Directory, Exchange Online, Intune, and related services
Familiarity with telecommunications and collaboration platforms
Experience supporting manufacturing, industrial, or operational technology environments is preferred
Demonstrated expertise in leading and supporting round-the-clock mission-critical business operations
Demonstrated ability to lead service delivery operations and drive service excellence within a fast-paced environment
Strong troubleshooting, problem solving, analytical thinking, and root cause analysis skills
Ability to manage competing priorities and drive initiatives through completion with minimal supervision
Excellent communication, stakeholder management, and customer engagement capabilities
Proven experience collaborating across technical and business functions to resolve issues and deliver outcomes
Experience leading, mentoring, or coordinating technical teams in a formal or informal leadership capacity
Strong organizational, planning, and performance management skills
Experience using metrics, reporting, and trend analysis to improve service performance and operational efficiency
Telecom and collaboration platforms
Strong problem-solving and root cause analysis capabilities
5+ years of progressive experience in IT support, infrastructure support, or service delivery operations
Previous experience serving as a Technical Lead, Team Lead, Service Delivery Lead, or similar role preferred
Experience supporting multi-site operations and distributed user environments preferred

Your Education

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Relevant professional experience and industry certifications may be considered in lieu of a degree

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

See company reviews

Working here doesn’t have to be a secret

3.6

Recommend to a friend
Approve of CEO
CEO: Peter R. Matt
219 Ratings

CMC

3.6

IT Service Delivery Lead

Martinsburg, WV

CMC

3.6

IT Service Delivery Lead

Martinsburg, WV

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

it's what's inside that counts

_______________________________

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

What You'll Do

Lead end-to-end IT service delivery operations for assigned site(s), ensuring reliable, secure, and business-aligned technology services
Serve as the primary technical lead and escalation point for complex, high-impact, and business-critical incidents, driving timely resolution and minimizing operational disruption
Manage service performance through ServiceNow (or equivalent ITSM platform), including SLA attainment, incident and request management, backlog reduction, and service quality improvement
Drive incident, problem, and change management processes, conducting root cause analysis and implementing corrective and preventive actions to improve service stability
Provide technical leadership, guidance, and coaching to service delivery personnel, fostering accountability, operational excellence, and a customer-focused culture
Partner with enterprise IT teams, including Infrastructure, Network, Security, Cloud, and Application Support, to ensure seamless service integration and support
Oversee IT asset and configuration management processes, ensuring lifecycle governance from procurement through deployment, maintenance, and retirement
Lead or support site-level technology initiatives, including infrastructure upgrades, hardware refreshes, deployments, integrations, and continuous improvement projects
Build and maintain strong relationships with business and site leadership to align service delivery priorities with operational and strategic objectives
Support manufacturing systems and operational technology (OT) environments where applicable, ensuring availability and operational continuity
Establish and maintain operational documentation, knowledge articles, support procedures, and technical standards
Ensure compliance with IT policies, cybersecurity requirements, audit controls, and change management practices
Leverage service metrics, trend analysis, and reporting to drive data-driven decision-making and continuous service improvement
Participate in major incident management, on-call support, and critical event response as required
Travel up to 15% to support business operations, projects, and stakeholder engagement
Operate effectively across both corporate office and industrial/manufacturing environments

What You'll Need

Strong experience supporting end-user computing environments, including hardware, operating systems, mobile devices, and peripherals
Hands-on experience with ITSM platforms, preferably ServiceNow
Knowledge of Service Asset and Configuration Management (SACM) principles and best practices
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, wireless technologies, and basic routing concepts
Experience supporting Microsoft technologies, including Microsoft 365, Active Directory, Exchange Online, Intune, and related services
Familiarity with telecommunications and collaboration platforms
Experience supporting manufacturing, industrial, or operational technology environments is preferred
Demonstrated expertise in leading and supporting round-the-clock mission-critical business operations
Demonstrated ability to lead service delivery operations and drive service excellence within a fast-paced environment
Strong troubleshooting, problem solving, analytical thinking, and root cause analysis skills
Ability to manage competing priorities and drive initiatives through completion with minimal supervision
Excellent communication, stakeholder management, and customer engagement capabilities
Proven experience collaborating across technical and business functions to resolve issues and deliver outcomes
Experience leading, mentoring, or coordinating technical teams in a formal or informal leadership capacity
Strong organizational, planning, and performance management skills
Experience using metrics, reporting, and trend analysis to improve service performance and operational efficiency
Telecom and collaboration platforms
Strong problem-solving and root cause analysis capabilities
5+ years of progressive experience in IT support, infrastructure support, or service delivery operations
Previous experience serving as a Technical Lead, Team Lead, Service Delivery Lead, or similar role preferred
Experience supporting multi-site operations and distributed user environments preferred

Your Education

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Relevant professional experience and industry certifications may be considered in lieu of a degree

See company reviews

Working here doesn’t have to be a secret

3.6

Recommend to a friend
Approve of CEO
CEO: Peter R. Matt
219 Ratings

Are you open to new opportunities?

36,220 IT jobs in United States

_______________________________

Why This Job

What You'll Do

What You'll Need

Your Education

Working here doesn’t have to be a secret

_______________________________

Why This Job

What You'll Do

What You'll Need

Your Education

Working here doesn’t have to be a secret