IT Support Engineer (1099 Contractor – Hybrid)

About Us

Eubanks Cloud Services (ECS) is a managed service provider delivering IT, cybersecurity, and cloud solutions to small and mid-sized businesses. We support a diverse client base with a focus on Microsoft 365, endpoint management, security, and infrastructure services.

We prioritize reliability, clear communication, and long-term client relationships built on consistent service delivery.

About the Role

We are seeking a skilled and dependable IT Support Engineer to support and maintain client environments. This is a hybrid remote, contract position offering flexible scheduling, with required daytime availability (Monday–Friday) to support client operations. Candidate will be required to work onsite one day per week for up to 4 hours.

While schedules are flexible, candidates must be available during business hours to respond to support requests and phone calls when not onsite. Additional work may be completed during evenings or weekends based on workload and preference.

**Occasional on-site work may be required for hardware-related tasks.

Responsibilities

• Provide technical support for Windows and macOS systems
• Administer Microsoft 365 and Google Workspace environments
• Manage endpoint devices using Microsoft Intune or similar platforms
• Troubleshoot issues related to e-mail, authentication, endpoints, and cloud services
• Monitor and respond to support tickets with clear documentation
• Answer and handle support queue phone calls via VoIP softphone on a mobile device
• Support user onboarding/offboarding and device setup
• Assist with client projects, migrations, and system improvements
• Independently manage client environments and assigned tasks

Requirements

• Professional experience in IT support
• Strong Microsoft 365 administration experience
• Experience with Intune or other MDM endpoint management tools
• Familiarity with Google Workspace administration
• Solid troubleshooting and problem-solving skills
• Ability to work independently without close supervision
• Strong communication and customer service skills
• Ability to manage multiple priorities effectively
• Availability during standard business hours (Monday–Friday)
• Willingness to use a mobile device for VoIP softphone access to support calls

Preferred Qualifications

• Experience with endpoint security platforms, including incident response and mitigation
• Experience migrating large datasets between cloud services
• Familiarity with backup and disaster recovery solutions
• Experience with DNS and domain management
• Experience with cloud and virtual desktop environments

Education

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent practical experience)
• Relevant certifications (Microsoft, CompTIA, etc.) are a plus

Pay & Work Details

• Pay: $27.00 – $40.00 per hour (based on experience)
• Job Type: 1099 Contractor
• Schedule:
• Monday to Friday (daytime availability required)
• Flexible hours outside of required coverage
• Payroll: Processed monthly

Work Location: Greater Charlotte, NC area (weekly onsite work one day per week)

Pay: $27.00 - $40.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Are you able to reliably answer support calls during standard business hours M-F 08:00-17:00?
• Describe your experience managing Microsoft 365 environments and endpoint devices.
• I understand that the job hours are variable and depend upon client needs and projects.
• Are you located in the greater Charlotte, NC area?
• Describe your experience managing Google Workspace environments.

Work Location: Hybrid remote in Fort Mill, SC 29715