Managed Services Technician (Level 1)

AcaciaIT | Tucson, AZ | Full-Time | On-Site + Remote Support

Launch Your IT Career Where Variety Is the Job

Tired of supporting the same environment day after day? At AcaciaIT, no two days look alike. As a managed services provider serving Tucson businesses for over 30 years, we support dozens of companies across industries, which means you'll get hands-on experience with more technologies, environments, and real-world challenges in one year here than you might see in five years at a single in-house IT job.

We're looking for an outgoing, confident technician to join our help desk team, supporting our managed services clients both remotely and on-site.

Why You'll Want to Work Here

- Real career growth: We pay for your certification training. Come in as a Level 1 tech; advance with new credentials and skills.
- Breadth you can't get anywhere else: Work across multiple companies, industries, and network environments, from small offices to complex infrastructures.
- A team that has your back: Collaborative, supportive environment where senior techs mentor rather than gatekeep.
- Benefits that matter: Medical and supplemental insurance, plus a gym membership on us.
- Compliance experience: Exposure to regulated environments (PCI, HIPAA, and government compliance work) that makes your resume stand out.

What You'll Do

- Troubleshoot computer, server, and network issues remotely and on-site
- Install and support a wide range of client software
- Deploy PC, server, and network hardware
- Manage client networks, updates, and software through our RMM platform
- Collaborate with fellow technicians on client issues
- Build positive, responsive relationships with the clients who count on us

What You Bring

Technical skills:

- Microsoft desktop and server operating systems
- Working knowledge of Azure
- Router and firewall configuration, including VPNs
- Computer hardware installation and troubleshooting
- Network troubleshooting techniques and protocols
- Common business software such as Microsoft Office and QuickBooks

Professional skills:

- Clear, patient communication with clients and teammates

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Experience:

• IT support: 3 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Overnight Shift (Preferred)

Ability to Relocate:

• Tucson, AZ 85719: Relocate before starting work (Required)

Work Location: Hybrid remote in Tucson, AZ 85719