The IT Service Desk Manager leads mSupply’s enterprise IT Service Desk operations, overseeing a team of 7–10 technicians and ensuring responsive, high-quality support for employees across a fast-paced, multi-site organization. Reporting to the Director of IT Operations & Infrastructure, this role is responsible for driving operational excellence, service delivery performance, and continuous improvement across the IT support function. The Manager will lead key initiatives including the organization’s ServiceNow migration and the advancement of ITIL v4 practices across Incident, Request, and Problem Management. This role partners closely with infrastructure, cybersecurity, applications, and business leaders to deliver a best-in-class end-user experience and scalable support operations that enable business success.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.