Pharmacy Liaison – NY State

Onsite - Albany, NY | Full Time - Monday through Friday

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services.
✅ Critical to this position is a person who can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff.
Applicants should be:
✨ Results-oriented with a positive outlook
✨ Focused on high patient quality and service
✨ Detail-oriented with strong administrative/organizational skills

You should be:
Mature, approachable, professional, and comfortable interacting both in-person and on the phone
Reliable, tolerant, and determined
An empathetic communicator who can see things from the other person's point of view
Most importantly, a team player in a close-knit environment

Role Overview

Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care.
You will:
✔ Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications
✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care
✔ Seamlessly integrate with the clinic team (doctors, nurses, staff) as you'll be located in one of the medical center clinics

Job Duties

• Provide "legendary" care to hospital patients with custom medication management services
• ‍️ Work alongside hospital clinicians to serve patients face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital services improve care
• Support outpatient retail and specialty prescription needs
• Grow the specialty pharmacy's patient population
• Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)
• Communicate effectively with the centralized Patient Service Center regarding reports and lists
• Help develop new processes for smooth operations and patient care
• ❄ Identify medications requiring special storage (hazardous/refrigerated)
• Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
• Answer, resolve, and triage inbound inquiries
• • Perform refill reminder calls under pharmacist supervision
• Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
• Ensure accurate documentation in all systems
• Manage and update data using database applications
• Apply observations to improve productivity, quality, and service standards
• Identify trends, resolve problems, recommend improvements
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders
• Protect organization's value by maintaining confidentiality
• Update knowledge through education, publications, and networking
• ✅ Willing to do whatever is necessary for the betterment of the Company
• ➕ Other duties as assigned

Experience / Education

• Required Licensure/Certification: Experienced pharmacy technicians; CPhT preferred but not required
• Years of Experience: Required 2 years; Preferred 3–5 years as a Pharmacy Technician
• Education: High School Diploma or GED required

Skills

• Strong interpersonal communication
• Ability to work independently and demonstrate good judgment
• Excellent verbal and written communication
• Highly proficient in Microsoft Office (Excel & Word)
• Quick learner of new software programs
• Strong organizational/administrative skills

Traits

• Organized, high-integrity, attention to detail
• Dependable, quality-focused, empathetic
• Good listener and communicator

• Other

• Energetic, highly motivated, team player
• Discretion and confidentiality essential

Specialties

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

For New York State Residents: This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $62,353.20 and $64,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.