Job Summary

The Customer Service Representative (CSR) provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines and will be a key part of our Specialty Brokerage Services (SBS) team in Ohio.

Integrated Specialty Coverages (ISC) acquired Specialty Brokerage Services (SBS), a Columbus-based wholesale brokerage, in January 2026. SBS is well known for its strong personal and commercial lines capabilities, deep carrier relationships, and long-standing reputation for service excellence. This CSR will join a growing wholesale business unit, as SBS adds immediate depth to ISC's offerings, including a niche in high-value personal lines that complements ISC's exclusive homeowners programs.

This role is responsible for delivering exceptional service, ensuring accurate processing, and maintaining efficient communication while developing a strong understanding of carrier guidelines and internal procedures. It is an excellent opportunity for someone who thrives in a fast-paced Property & Casualty wholesale environment.

Candidates considered for this role should ideally be located in the Columbus, Ohio Jacksonville, FL or Orlando, FL areas and be comfortable working remotely with occasional short-distance travel as needed.

Position Responsibilities

• Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines.
• Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products.
• Deliver high‑quality customer service in the daily servicing of new and renewal business.
• Provide clerical support, quoting assistance, and other administrative activities as needed.
• Process incoming and outgoing correspondence accurately and efficiently.
• Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details.
• Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives.
• Document all relevant activity within the Agency Management System.
• Perform additional duties as assigned.

Minimum Qualifications

• Minimum 1 year of insurance experience.
• Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment.
• High school diploma, GED, or equivalent experience.
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners.
• Strong written and verbal communication skills, with the ability to present information effectively to management and external groups.
• Ability to provide fractions, percentages, ratios, and proportions to practical business situations.
• Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software.
• Above-average knowledge of Microsoft Office is required.
• Valid Driver's License