Join one of the fastest-growing insurance agencies in California and become the trusted advisor to thousands of clients.

In this role, you’ll work directly with clients—primarily by phone—solving real insurance problems, answering coverage questions, and helping families protect what matters most.

This is a fast paced service environment ideal for someone who enjoys helping people and solving problems throughout the day. Our clients expect fast, knowledgeable service, and our team goes beyond simply reacting to requests, we proactively review coverage and look for ways to better protect the families we serve.

What You’ll Do

• Serve as the primary point of contact for a portfolio of insurance clients
• Handle inbound client requests including coverage questions, endorsements, billing issues, and policy changes
• Support a high-performance sales team by delivering fast, accurate service to clients
• Provide clear explanations of coverage and policy options so clients can make informed decisions
• Conduct proactive coverage reviews and identify opportunities to improve protection
• Assist clients through claims situations and coordinate with carriers when needed
• Maintain accurate documentation and follow agency procedures when servicing policies
• Identify opportunities to improve client protection through home, auto, umbrella, earthquake, and life insurance coverage

What You Bring

• California Property & Casualty License
• 1–2 years of insurance agency or brokerage experience preferred
• Strong knowledge of personal lines coverage (auto, home, umbrella preferred)
• Ability to manage multiple client requests in a fast-paced environment
• Strong phone communication and problem-solving skills
• Experience using agency management systems and carrier portals
• High attention to detail when servicing policies and documenting changes

You’ll Thrive in This Role If You

• Enjoy helping people solve problems quickly
• Stay calm and organized in a high volume service environment
• Take ownership of client issues until they are fully resolved
• Communicate clearly and confidently with clients
• Work well in a team while taking personal responsibility for results

About the Opportunity

If you are an experienced Insurance Customer Service Representative looking for a new challenge, we encourage you to apply to join the Farmers Insurance Rendon Agency team.

We offer competitive pay, benefits, and opportunities for long term career growth within our agency.

To apply, please send your resume and a brief cover letter highlighting your relevant experience to:

jocsan@rendonagency.com

When applying, please tell us what you enjoy most about working in insurance. We look forward to hearing from you.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Supplemental Pay:

• Bonus opportunities
• Commission pay

License/Certification:

• Property and Casualty License (Required)

Ability to Relocate:

• Palm Desert, CA 92260: Relocate before starting work (Required)

Work Location: In person