• Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields).
• Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets).
• Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction.
• Work closely with stakeholders and business analysts to document, implement, and optimize system requirements.
• Assist with environment maintenance, data hygiene, and basic release management (handling sandboxes and change sets).
• Maintain accurate documentation of system configurations, processes, and user guides.
• Work iteratively within a small, collaborative Agile team.

• 1–3 years of hands-on experience implementing and maintaining Salesforce.com platforms (Sales Cloud and Service Cloud).
• Strong experience with declarative development, specifically Lightning Experience, Lightning App Builder, and Salesforce Flows.
• Solid understanding of the Salesforce Security Model (profiles, permission sets, sharing rules, and OWDs).
• Experience with basic data management tools (Data Loader, Import Wizard) and maintaining data integrity.
• Ability to build custom reports, dashboards, and list views to provide business insights.
• Excellent problem-solving skills and a knack for troubleshooting user issues.
• Salesforce Certified Administrator credential.

• Exposure to CPQ or Quote-to-Cash processes in a SaaS/recurring revenue company.
• Familiarity with Agile/Scrum methodologies.
• Experience or interest in learning advanced automation (Advanced Flows, basic troubleshooting of Apex errors).
• Salesforce Certified Platform App Builder or Certified Advanced Administrator.
• Experience with integrated tools or middleware (e.g., Jira, Slack, HubSpot).

The best candidates for this position must have strong chemistry and a culture fit within RainFocus. They must be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:

• Self-motivated / Self-starter eager to learn and grow
• Innovative thinker and proactive problem-solver
• Great attention to detail and data accuracy
• Strong communicator who can translate technical concepts for non-technical users
• Well-organized and able to prioritize tasks
• Enthusiastic, high-energy, and a collaborative team player

• Ensure high user adoption and satisfaction across RainFocus’ business functions.
• Maintain a clean, organized, and well-documented Salesforce environment.
• Provide timely resolution to user support requests and system bugs.
• Act as a helpful, trusted resource for daily Salesforce questions.
• On-time delivery of assigned configuration tasks.

This is a remote position. Minimal travel to conferences or team on-site events.