JOB DESCRIPTION

Strengthen AML/KYC controls that protect customers and the firm. In this role, you'll support oversight and execution across the Consumer & Community Banking organization—managing requests, producing insights, and helping deliver initiatives that meet regulatory expectations and internal standards.

As an Anti Money Laundering/Know Your Customer Officer within Consumer & Community Banking (CCB), you strengthen AML/KYC controls that protect customers and the firm. Job responsibilities - Manage incoming case requests and deliver timely, accurate responses aligned to regulatory requirements and internal policies - Identify potential control/compliance issues and provide recommendations, guidance, and appropriate approvals to enable decision-making - Produce standard and ad hoc reports, insights, and presentations supporting AML/KYC initiatives and management routines - Support the design, implementation, review, and reporting of AML projects/initiatives that strengthen the AML/Compliance program - Help develop and implement solutions (process, controls, or systems) to address identified gaps; support transition to business-as-usual - Execute assigned deliverables with strong attention to quality and timeliness, escalating risks/issues and recommending mitigants as needed - Maintain up-to-date knowledge of AML/KYC requirements and the risk/control framework; monitor application of best practices and standards

Job responsibilities

• Manage incoming case requests and deliver timely, accurate responses aligned to regulatory requirements and internal policies
• Identify potential control/compliance issues and provide recommendations, guidance, and appropriate approvals to enable decision-making
• Produce standard and ad hoc reports, insights, and presentations supporting AML/KYC initiatives and management routines
• Support the design, implementation, review, and reporting of AML projects/initiatives that strengthen the AML/Compliance program
• Help develop and implement solutions (process, controls, or systems) to address identified gaps; support transition to business-as-usual
• Execute assigned deliverables with strong attention to quality and timeliness, escalating risks/issues and recommending mitigants as needed
• Maintain up-to-date knowledge of AML/KYC requirements and the risk/control framework; monitor application of best practices and standards

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent relevant experience
• Minimum 3 years of experience in financial services (controls, audit, QA, operational risk management, and/or AML/KYC)
• Strong analytical and root-cause assessment skills across AML/KYC, compliance, and risk topics
• Strong judgment, integrity, and professional maturity; willingness to ask tough questions and challenge the status quo
• Excellent written and verbal communication skills; able to interact effectively with all levels of management
• Highly organized with the ability to manage multiple projects/requests simultaneously in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred qualifications, capabilities, and skills

• CAMS certification
• Knowledge of Consumer Banking, Business Banking, and Chase Wealth Management
• Experience supporting AML program buildout, control design/testing, or remediation initiatives
• Demonstrated ability to build strong partnerships and influence across teams

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.