Job Overview
Carr Hardware is a locally owned, community-focused hardware retailer with a long-standing reputation for outstanding service and teamwork. We are looking for a dependable, customer-focused Keyholder to support daily store operations and help lead the floor when management is not present.

This is a great opportunity for an experienced associate who enjoys responsibility, takes pride in customer service, and is ready to step into a leadership-support role.

The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a solid understanding of retail management processes. This position offers an opportunity to develop management skills while contributing to a dynamic retail environment.

What You’ll Do

• Deliver excellent customer service in person and over the phone by helping customers find products and solutions for their projects.
• Assist with opening and closing the store, including securing the building and following cash-handling and safety procedures.
• Act as the manager-on-duty during assigned shifts when store management is not present.
• Support daily store operations, including register coverage, task coordination, and workflow support.
• Respond to customer questions or concerns professionally and escalate issues when appropriate.
• Help maintain a clean, organized, and well-merchandised sales floor.
• Assist with stocking, inventory counts, signage, and promotional displays.
• Support and guide other associates by modeling best practices.
• Monitor store activity and follow all loss-prevention and safety policies.
• Communicate operational issues, customer feedback, or concerns to store leadership.

What We’re Looking For

• Strong customer service skills and a professional attitude.
• Reliable, trustworthy, and comfortable with responsibility.
• Ability to lead by example and support peers.
• Basic product knowledge or a willingness to learn.
• Organized, self-motivated, and able to work independently.
• Comfortable using point-of-sale systems and basic technology.
• Ability to lift up to 50 lbs.
• Flexible availability, including evenings, weekends, and holidays.

Why Work at Carr Hardware

• Stable, locally owned business with a strong team culture.
• Opportunity to grow leadership skills and expand product knowledge.
• Supportive management and clear expectations.
• Competitive pay based on experience.
• Flexible scheduling for full-time or part-time roles.

This position is ideal for candidates who are proactive leaders with a passion for retail sales and customer satisfaction. Applicants should demonstrate strong organizational skills, attention to detail, and the ability to manage multiple responsibilities effectively.

Pay: $17.50 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Preferred)
• Leadership: 3 years (Preferred)
• Sales: 3 years (Required)
• keyholder: 3 years (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person