Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

• Certification - Completion of a 40-60-hour Medical Interpreter Training Program (e.g., Bridging the Gap, ALTA, Language Line Academy).
• Location: EMORY MIDTOWN UNIVERSITY HOSPITAL

RESPONSIBILITIES

Language Interpretation

• Provide accurate interpretation during medical encounters using consecutive, simultaneous, and sight translation techniques.
• Deliver interpretation services via in-person, telephone, or video remote interpretation platforms when needed.
• Support communication in a variety of clinical environments including surgery, trauma, mental health, palliative care, and discharge planning.

Cultural Mediation

• Serve as a cultural liaison to bridge communication gaps between patients and healthcare teams.
• Assist providers in understanding cultural considerations that may impact care delivery or patient decision-making.

Documentation & Compliance

• Maintain accurate records of interpretation encounters including encounter type, duration, and service location.
• Ensure strict adherence to HIPAA regulations, the National Code of Ethics for Interpreters in Health Care, and Emory Healthcare policies.

Professional Development & Mentorship

• Participate in continuing education, competency validation, and departmental quality improvement initiatives.
• Mentor newly hired interpreters and participate in peer review processes.
• Provide education and training to staff regarding language access compliance and interpreter service protocols.

Operational Support

• Assist with interpreter scheduling and dispatch activities during low-volume periods.
• Support the deployment, maintenance, and troubleshooting of interpretation equipment including phones, tablets, and video remote interpretation (VRI) units.

Patient & Family Support

• Provide patient and family support by facilitating communication and navigation of care services.
• Connect patients and families with hospital or community resources as appropriate.
• Participate in on-call or after-hours coverage as required.

Travel

• Travel may be required between Emory Healthcare operating units or affiliated locations.

Work Type

MINIMUM QUALIFICATIONS

Education

Experience

• Two (2) years of experience in healthcare, medical interpretation, customer service, advocacy, or a related field.
• At least one (1) year of experience in medical interpretation.

Certification

• Bridging the Gap
• ALTA
• Language Line Academy
• Or equivalent program

Knowledge, Skills, and Abilities (Required)

• Demonstrated proficiency in English and the target language (reading, writing, and speaking).
• Strong knowledge of medical terminology in both languages.
• Interpreter proficiency validated through a third-party Interpreter Skills Test (IST).
• Ability to communicate clearly and professionally in complex healthcare environments.

Preferred Qualifications

Education

Experience

• Four (4) years of medical interpretation experience preferred.
• Experience delivering interpreter training or educational sessions.

Certification

• Certified Medical Interpreter (CMI) – National Board of Certification for Medical Interpreters (NBCMI)
• Certified Healthcare Interpreter (CHI) – Certification Commission for Healthcare Interpreters (CCHI)

Knowledge, Skills, and Abilities (Preferred)

• Advanced knowledge of medical terminology.
• Understanding of cultural humility and healthcare system navigation.
• Proficiency with Microsoft Office Suite and interpreter technology platforms.
• Strong interpersonal communication and the ability to maintain professionalism in high-pressure clinical environments.