Provide troubleshooting and technical support for cloud applications and productivity tools. Process and respond to incoming tickets to ensure courteous, timely……
Have A+ certification & at least one certification from either Cisco or Microsoft. 3+ years of strong experience providing IT Infrastructure field support,……
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Monitor incoming support tickets and assign them based……
Have A+ certification & at least one certification from either Cisco or Microsoft. 3+ years of strong experience providing IT Infrastructure field support,……
Have A+ certification & at least one certification from either Cisco or Microsoft. 3+ years of strong experience providing IT Infrastructure field support,……
Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems. Cisco voice systems and trading turret platforms.…
The IT Support Engineer II will set up laptop and desktop computers and peripherals, test network connections, install and support desktop software applications……
Ability to explain technical concepts clearly to both technical and non-technical users. The successful candidate will be responsible for providing first-line……
Reporting Tasks include: · Install, upgrade, support and troubleshoot Windows 7 & 10 and Microsoft Office and any other authorised desktop applications ·……
Support Microsoft 365 administration, including user accounts, license assignments, password resets, MFA support, Exchange Online, Teams, SharePoint,……
Bachelor’s degree in computer science, Computer Information Systems or a related field or equivalent combination of education and experience in a heavy customer……
Monitor incident queues for issues and take ownership and assist customers as required. This team is responsible for supporting workstations, laptops, Macs, and……
Provide comprehensive technical support for desktop hardware, operating systems (Windows, macOS, Linux), and peripherals to end-users via help desk systems like……
Must be able to troubleshoot hardware, replace and clone storage, install an Windows 11 OS from flash drive, download and install drivers and updates, join to……
Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support,……
A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory……
Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents……
Handle telecom requests as required (punch down of phones , moves, and configuration of phones). Attendance and technical support at webcasts and other key……
Experience with Microsoft Windows desktop design engineering and implementation options. May vary based on technical training, certification(s), or degree.…
Communicate confidently with both technical and non-technical people. One morning you may be helping clients from the service desk, solving technical issues and……
Bachelor’s Degree in a related technical discipline + 8 years’ experience or the equivalent combination of education, technical certification or training, or……
The successful candidate will also demonstrate excellent customer service skills as well as technical excellence in all communications, whether client facing or……
Valid driver's license and reliable transportation (onsite client visits required). Provide Tier 1 and Tier 2 technical support for end users at client sites.…
Bachelor’s Degree in a related technical discipline + 8 years’ experience or the equivalent combination of education, technical certification or training, or……
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Position Responsibilities:
Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues.
Perform advanced troubleshooting of Windows 11 operating system
Resolve application conflicts, authentication issues, profile corruption, and system performance problems
Provide executive-level support as needed
Conduct root cause analysis and implement preventative solutions for recurring incidents
Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning
Other projects or duties as assigned
Required Education and Experience:
Bachelor’s Degree and 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience
The minimum salary is $87K and the max salary is $109K.
$87K – $109K/yr (Employer provided)
$98K
/yr Median
Rosemont, IL
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