This is an opportunity to lead something that truly matters. As the General Manager in Grass Valley, California, you will guide an operation that people rely on every day to access work, healthcare, and the world around them. The impact is real, and it is felt one ride at a time. At Paratransit Services, our mission is to provide quality, coordinated transportation and community services that meet the needs of the people we are entrusted to serve, and this role is where that mission comes to life. You will shape the culture, support and develop your team, and lead with a clear purpose, ensuring that safety, service, and accountability are not just expectations, but standards. This is your chance to build something you can be proud of, to lead with integrity, and to create an operation your community trusts and your team believes in. If you are ready to make a difference that goes beyond the job, we are ready to meet you.

RESPONSIBILITIES:

Responsible for the vehicle operations in a county or multiple counties. Responsibilities can include providing services directly with Paratransit service vehicles and personnel, as well as for brokerage operations. Plans, develops, and implements effective driver and vehicle operations for the area of operations. Coordinates maintenance and training of assigned staff with other Paratransit departments. Ensures that operators are operating courteously and in an efficient manner in accordance with quality objectives. To perform this job successfully, a person must be able to perform each essential duty satisfactorily.

DUTIES:

• Interview, recruit, hire, conduct new employee orientation, including paperwork completion, supervise, discipline, and evaluate drivers, dispatchers, customer service representatives, and clerical support staff.
• Ensures that vehicles are operating safely at all times and are scheduled for maintenance as appropriate.
• Coordinates driver training and vehicle availability with the appropriate departments.
• Ensures that all vehicle records, trip schedules, driver schedules, and other record systems are accurately maintained.
• Prepares annual budget for approval. Monitors and approves expenditures in accordance with the budget.
• Ensures that personnel records are maintained in accordance with organization policy and federal and state law.
• Ensures that all vehicles are operating safely and efficiently.
• Ensures that all customer complaints are noted and resolved.
• Schedules staff for assigned shifts.
• Provides guidance and mentoring to management trainees either as the primary training site or as a temporary trainee assignment location.
• Performs other duties as assigned.
• Works with Transit Agency and Political bodies to insure coordination and responsive transportation services which results to the customers.

SUPERVISES:

Drivers, dispatchers, customer service representatives, operations supervisors, vehicle maintenance personnel, and clerical personnel.

PHYSICAL DEMANDS:

Position performs work primarily in an office environment.

KNOWLEDGE AND ABILITIES:

Knowledge of transportation operations with a focus on paratransit. Knowledge and ability to prepare a budget. Working knowledge of computers and software and the ability to use. Knowledge of management/supervisory techniques. Ability to monitor and stay within a budget. Ability to communicate effectively both orally and in writing. Ability to manage/supervise.

MINIMUM QUALIFICATIONS:

High school diploma/GED. BS degree in transportation or equivalent plus five years of transportation experience, which included three years of supervisory experience and one year of paratransit experience or an equivalent combination of experience and education. Certifications and licenses as required. Budget preparation and budget management experience. Strong computer and technology skills, including proficiency with Microsoft Office applications such as Word and Excel, along with experience using Gmail, Google Drive, cloud-based systems, and operational software platforms.

Salary Range is $ - $ per year, plus potential performance-based incentive compensation of up to 20% annually.

Benefits offered are medical, dental, vision, and life insurance; vacation, sick, and holiday pay; flexible spending account for health and child care expenses; Employee Assistance Program; additional voluntary life, accidental death & dismemberment, and long-term disability insurance; 403(b) Plan participation.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Those applicants who receive a job offer will be required to undergo a comprehensive criminal background check and pre-employment drug test. Will you agree to consent to the requirements as described above?

Work Location: In person