TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.

The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader responsibilities also include building and inspiring high-performing teams who achieve sales goals, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.

The Store Team Leader reports directly to the District Manager.

KEY RESPONSIBILITIES:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again

• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive, and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
• Demonstrate a commitment to training and development utilizing all training resources available
• Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
• Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments

• Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
• Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation)
• Build positive working relationships with District Manager, peers, merchandisers and corporate partners
• Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
• Effectively manage supply, and payroll budgets on a weekly/monthly basis
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
• Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
• Fill open positions within 30 days by actively networking and recruiting
• Ensure compliance to all company Policies, Procedures and expectations

JOB REQUIREMENTS:

• Previous experience in specialty retail management is preferred
• College degree preferred
• Ability to adapt to and lead change
• Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business
• Ability to create a team environment through positive leadership
• Professional presentation in attire, demeanor, appearance, and compliance to company dress code
• Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to multitask, while being attentive to customers
• Proficient in using Microsoft Office and POS Systems
• Ability to work autonomously while paying strong attention to detail
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

TPS Group Holdings LLC is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.

This range reflects what the company reasonably expects to pay for this position at this location at the time of this posting.