Job Overview

We are seeking a dynamic and energetic Customer Support Specialist to join our team! In this vital role, you will be the front-line ambassador for our company, providing exceptional service to our diverse client base. Your enthusiasm and proactive approach will help resolve inquiries efficiently, foster positive relationships, and ensure customer satisfaction at every touch-point. This paid position offers an exciting opportunity to develop your communication skills, enhance your technical proficiency, and make a meaningful impact in a fast-paced environment. If you thrive on helping others and possess a passion for delivering outstanding client services, we want to hear from you!

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat in multiple languages, including bilingual support when needed
• Assist clients with product or service questions, troubleshooting issues, and providing detailed information to ensure clarity and satisfaction
• Conduct outbound calling campaigns to follow up with clients, gather feedback, or promote new offerings
• Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems
• Handle chat and interactions with precision while adhering to procedures
• Demonstrate excellent phone etiquette and communication skills to build rapport and resolve concerns effectively
• Collaborate with team members to share insights, improve processes, and enhance overall client services experience

Experience

• Previous call center experience or customer support roles preferred but not required; training will be provided for the right candidate
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills necessary for data entry and communication tools
• Bilingual abilities are highly desirable to support our diverse customer base
• Experience in sales or outbound calling campaigns is a plus but not mandatory
• Demonstrated ability to analyze situations quickly and provide effective solutions
• Excellent communication skills, including active listening and clear articulation of information

Join and become part of a vibrant team dedicated to delivering top-tier service! This role is perfect for motivated individuals eager to grow their career while making meaningful connections with customers worldwide.

Pay: $26.65 - $34.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person