Our client is a leading company in the vacation rental industry, partnering with homeowners to maximize the performance of their investment properties while delivering an exceptional guest experience.

Compensation:

• Base salary of $60,000 to $80,000
• Performance-based bonus opportunity
• Comprehensive benefits package

The Account Manager serves as the primary relationship manager and trusted advisor for a portfolio of homeowners. This individual is responsible for building long-term relationships, maximizing homeowner satisfaction and retention, while helping owners understand the financial performance of their vacation rental investment.

Success in this role comes from delivering an exceptional homeowner experience through proactive communication, strategic guidance, and strong cross-functional collaboration. Rather than simply responding to issues, the Account Manager anticipates homeowner needs, resolves concerns before they arise, and builds lasting trust.

At the core of the role are three priorities: Financial Performance, Property Care, and Communication.

Who Thrives in This Role

• Naturally builds trust and long-term relationships.
• Enjoys helping clients achieve their financial goals.
• High emotional intelligence with the ability to navigate challenging conversations professionally.
• Communicates financial and market information clearly and confidently.
• Takes ownership and accountability for outcomes.
• Proactively identifies opportunities and resolves issues before they become problems.
• Adapts communication style to different personalities.
• Works well across multiple departments.
• Comfortable managing a portfolio of client relationships in a fast-paced environment.
• Looking for a long-term relationship management role rather than a pure sales position.

Primary Responsibilities

Financial Performance

• Help homeowners understand the financial performance of their vacation rental investment through regular business reviews and ongoing communication.
• Explain revenue trends, occupancy, pricing strategies, and market conditions in a clear and meaningful way.
• Partner with Revenue Management to understand performance drivers and identify opportunities to improve results.
• Set realistic expectations while providing proactive updates throughout the year.

Property Care

• Manage the onboarding of new homeowner accounts.
• Partner with Operations and Maintenance to ensure properties are well maintained and issues are resolved promptly.
• Review owner statements and proactively resolve discrepancies.
• Help protect each homeowner's investment through proactive oversight and communication.

Communication

• Serve as the primary point of contact for a portfolio of approximately 80 to 120 homeowners.
• Conduct proactive outreach on a regular basis, not just when issues arise.
• Build trusted, long-term relationships with every homeowner in your portfolio.
• Recognize dissatisfaction early and take action before concerns escalate.
• Act as the homeowner's advocate by partnering with internal teams to deliver an exceptional ownership experience.

What Success Looks Like

• Build trusted relationships with every homeowner in your portfolio.
• Increase homeowner satisfaction and long-term retention.
• Clearly explain financial performance and market trends.
• Resolve issues before they escalate.
• Collaborate effectively with Revenue Management, Operations, and Maintenance.
• Deliver an exceptional homeowner experience.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 2+ years of experience in Account Management, Customer Success, Client Services, Relationship Management, Hospitality, Property Management, Vacation Rentals, or another portfolio-based client-facing role.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Financial acumen with the ability to understand and explain business performance, revenue trends, and market conditions is preferred.
• Proficiency with Microsoft Office and CRM systems is a plus.

Schedule

• Full-time position.
• Primarily in-office.
• Occasional evenings, weekends, and after-hours availability may be needed to support homeowner needs.

Overall Profile

The Account Manager is a trusted advisor, relationship builder, and business partner. This role is ideal for someone who enjoys helping clients succeed, solving problems proactively, and building lasting relationships.

The ideal candidate combines business acumen, empathy, accountability, and outstanding communication skills to deliver an exceptional homeowner experience while helping maximize the performance of each vacation rental investment.

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Are you able to be in the office daily?

Experience:

• Account management: 1 year (Preferred)

Work Location: In person