Electrical Service Division Manager

About the company:

Daven Electric Corp. is a 15-year-old full service electrical contracting firm serving NYC commercial and residential clients. Our mission is to consistently provide our clients with superior value through quality products, service, and support by contributing to the quality of life of all staff and team members. As one of the NYC premiere electrical contracting firms, we are expanding our team and seeking an Electrical Service Manager.

About the role:

The Electrical Service Manager carries out broad duties required for the successful operation, service, and maintenance of common area electrical functions of a facility, mid-rise and high-rise condominium buildings, multifamily dwellings, office parks, and shopping centers. This hands-on role will interface closely with the General Manager and President of the firm to ensure safety and compliance. Daily responsibilities include service department coordination, service intake and estimating support, dispatching, materials procurement, closeouts, and invoice review. This position requires an exceptional communicator.

Range: $90,000-$140,000 plus bonus, 401K with match, and health care stipend

This role is remote. Working hours are Eastern time zone.

Requirements:

The Service Manager will have a broad understanding of all functional areas of an electrical contracting service business (accounting, production, information systems, and marketing) in today’s dynamic market.

Excellent written and oral communication skills; working knowledge of integrated software applications; organizational skills and ability to perform detail-oriented work are required.

Fluency in a variety of the electrical field's concepts, best practices, and procedures including the technical ability to understand and interpret Electrical Codes, Life Safety Codes, NFPA, Uniform Building Codes and Lighting Systems where applicable.

Experience and knowledge of electrical applications, permits, electrical maintenance goals, and Facility Maintenance Application & PM standards.

Deep knowledge of the New York market and the ability to work within the Eastern time zone.

Essential Responsibilities:

· Manage the administrative and customer service functions of the Service Department

· Maintain open and positive communication (both in verbal and written form) with employees, departments, customers and vendors

· Maintain appropriate staffing level and workload distribution to meet customer and business needs

· Ensure compliance with company policies and recommend policy changes as needed

· Responsible for the efficient operation of the Service Department and expense control

· Proactive and reactive management of all service personnel including training, motivation, career development, reviews and safety

· Organize and present at weekly tech meetings and safety training

· Perform annual merit reviews and development planning for service personnel

· Analyze service productivity to optimize customer service and profitability

· Maintain high quality service delivery in an efficient, productive and profitable manner

· Oversee warehouse, inventory and vehicle management

· Maintain ongoing maintenance schedules for service accounts

· Review and approve all replacement requests

· Organize, coordinate, and schedule all scheduled maintenance, replacement, and customer service work orders

· Assist or assign assistance for technician on accounts to ensure work quality

Minimum Requirements:

5 years of experience in electrical contracting, field dispatch, and project management

4 years of experience with Service Management and Dispatch software (e.g., Jobber, Company Cam), GPS vehicle monitoring, and fluency in Microsoft Office.

3 years in a supervisory role

Must be authorized to work in the United States on a full-time basis for any employer.

Job Type: Full-time/Salaried

Job Type: Full-time

Pay: $90,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Managing: 5 years (Required)
• Electrical Maintenance Service: 3 years (Required)

Work Location: Remote