At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Global Capability Owner, Performance Optimization, provides hands‑on product leadership and strategic direction for the product team within the Performance Analytics & Optimization suite in Global Customer Experience Operations. Reporting to the Suite Lead, this role serves as the primary Global Capability leader for the Performance Optimization team and partners closely with the Tech Leads, the Activation Lead, development teams, and/or vendor teams to ensure solutions are aligned with product priorities and global standards.

The Global Capability Performance Optimization team owns enterprise analytics products that measure campaign performance, optimizes marketing investment allocation, and delivers advanced modeling to drive ROI and engagement impact for HCPs, Patients, and Healthcare Organizations. As the Global Capability Performance Optimization Owner, you will have primary accountability for developing the Performance Optimization Global Capability, roadmap priorities, and measurable outcomes in collaboration with stakeholders for In-house Marketing Mix Solution & Digital Analytics products, ensuring capabilities deliver meaningful, measurable impact for users and the business.

Essential Functions/Responsibilities

Key Responsibilities:

Global Capability Product Strategy & Roadmap Ownership

• Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders.

• Lead the ongoing evolution of the Performance Optimization roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback.

• Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.

• Develop and maintain a unified roadmap roadmap for performance analytics and optimization products, including marketing mix modeling, scenario planning tools, channel performance measurement, and promotional investment analytics, evaluating and streamlining the product set, defining what to deliver first/next, and planning releases to drive adoption and measurable impact on promotional decision-making.

Collaboration

• Connect business stakeholders and the Performance Optimization global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.

• Partner closely with the Tech Lead to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes.

• Partner closely with the Suite Lead to align product priorities, scope and roadmap decisions with suite-level business objectives, ensuring consistent focus on enterprise outcomes and value delivery.

• Define clear product requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs.

• Partner across the Customer Experience Organization to ensure seamless integration and influence ongoing product evolution to support scalability, flexibility, and compliance requirements.

• Maximize enterprise commercial ROI by delivering integrated omnichannel performance insights that inform budget allocation, channel optimization, and portfolio prioritization decisions for senior leadership

User-Centered Solution Development

• Apply user insights and engagement data to inform the design and evolution of Performance Optimization capabilities that enhance the customer experience for internal and external users.

• Participate in and support discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.

Delivery, Optimization & Value Realization

• Partner across Global Capability teams to deliver scalable, reusable Performance Optimization capabilities.

• Monitor product adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.

• Manage documentation of (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams.

• Contribute to experimentation to improve in-house marketing mix solution & digital analytics products outcomes.

• Leverage outcome metrics to articulate the product's value proposition and its impact, promoting product awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation.

Required Knowledge, Skills, and Abilities

Technical Skills

• Experience designing scalable product frameworks, prioritization logic, and governance standards.

• Strong understanding of performance analytics platforms, marketing mix modeling ecosystems, and enterprise promotional measurement solutions.

• Familiarity with marketing analytics and scenario planning tools (e.g., marketing mix modeling platforms, BI tools such as Power BI), channel attribution solutions, and data pipeline platforms, or comparable platforms.

• Knowledge of promotional performance measurement, marketing mix modeling, channel attribution, scenario planning, and investment optimization frameworks applicable to the Performance Optimization product team.

• Experience working within Agile product development and product operating models.

• Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms.

• Experience partnering with end users across product discovery, design, and deployment.

Business Skills

• Customer Journey Understanding – ability to see customer’s end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes.

• Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

• Problem Solving - ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning oriented approach.

• Managing Competing Priorities - ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving.

• Decision‑Making - ability to make transparent, criteria-based decisions by weighing options, risks, and implications and aligning others around the path forward.

• Continuous Improvement — ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.

Required/Preferred Education and Licenses

Qualifications:

• Bachelor’s degree in business, technology, marketing, science, or related field.

• 7+ years of experience in pharmaceutical, healthcare, or other highly regulated industries.

• Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.

• Experience working with performance analytics and marketing mix modeling platforms, including channel attribution tools, scenario planning solutions, promotional measurement frameworks, and enterprise BI reporting tools, within marketing analytics ecosystems.

Preferred / Additional Qualifications:

• Advanced degree (MBA or relevant graduate degree) preferred.

• Experience working in a product operating model.

• Experience partnering with Product teams supporting digital and operational capabilities.

• Advanced degree may offset a portion of required years of experience, consistent with global hiring guidelines.

• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements:

• 20-30% travel will be required.

Jazz Expected Behaviors

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.

• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.

• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.

• Delivers high-performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.

• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.

• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.

• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.